Accessibility

Accessibility features on this website

With respect to the provision of services online we have implemented a number of features to make this website easy to use, especially for users with disabilities.

Stylesheets

This site uses Cascading Style Sheets (CSS) for visual layout. If your browser supports it, style sheets can be disabled or over-ridden to customise the appearance of the website, to your preference.

Access keys

Access keys are keyboard shortcuts that replace the need to use a mouse for navigation.

List of Access Keys for this site

  • S: Skip to main navigation
  • 1: FirstGroup Home Page
  • 2: Accessibility
  • 3: Sitemap
  • 4: UK Bus Home Page
  • 5: UK Train Home Page
  • 6: Corporate Home Page
  • 7: North America Home Page
  • 8: Legal Information
  • 9: Privacy Policy
  • 0: Trading Terms

How to use Access Keys in your browser

PC's
  • Internet Explorer 6 and above - Hold down ALT + the access key then release both keys and press ENTER.
  • Firefox - Hold down ALT + SHIFT + the access key.
  • Opera - Hold down SHIFT + ESC, release both keys, then press the access key.
Macs
  • Safari - Hold down CTRL + the access key.
  • Firefox - Hold down ALT + SHIFT + the access key.

These Access keys are based on UK Government guidelines. We have attempted to avoid conflicts with commonly used operating system shortcuts.

Tabbing

We appreciate that not all people using our sites can use a mouse; we will ensure that all of our websites can be browsed in a logical manner using the Tab button. Pressing the 'Tab' key while on a web page will select the next link on the page. You can press 'Tab' repeatedly to get to the chosen link. The selected link is indicated by the dotted border around the link. Once your chosen link is selected, you can trigger it by pressing the 'Enter' key on your keyboard. You can move backwards through links by pressing 'Shift' + 'Tab' together.

Font sizes and zooming

Below are some instructions of how to resize fonts and/or increase page zoom in different browsers.

Internet Explorer 6

  • Click the View menu, then select Text Size and then choose larger or largest (the default is medium).
  • Alternatively, hold down the Ctrl key and scroll the mouse wheel (if you have one).

Internet Explorer 7/8

  • Click Page then Zoom. You can then increase or decrease the page's zoom level.
  • You can also use keyboard shortcuts. To do this, press Ctrl and '+' (plus) to increase the zoom and Ctrl and '-' (minus) to decrease the zoom.

Internet Explorer 9/10

  • Click Tools then Zoom. You can then increase or decrease the page's zoom level.
  • You can also use keyboard shortcuts. To do this, press Ctrl and '+' (plus) to increase the zoom and Ctrl and '-' (minus) to decrease the zoom.

Firefox

  • Click the View menu, then select Text Size and then choose whether you would like to increase the size (increase) or decrease the size (decrease).
  • Alternatively, hold down the Ctrl key and at the same time, push the - or + key.
  • Alternatively, hold down the Ctrl key and scroll the mouse wheel (if you have one).

Opera

  • Click the View menu, select Zoom and then choose your desired zoom level.
  • Alternatively, press Plus (hold Shift and press the = key) to increase the page zoom, or press the minus key (-) to reduce the page zoom.
  • Alternatively, hold down the Ctrl key and scroll the mouse wheel (if you have one).

Safari

  • Click the View menu then click Make Text Bigger or Make Text Smaller.

Chrome

  • Click the Chrome menu on the browser toolbar, find the 'zoom' section in the menu and select '+' to make page content larger or '-' to make page content smaller.
  • You can also use Ctrl and '+' (plus) (Option and '+' on Mac) and Ctrl and '-' (minus) (Option and '-' on Mac) keyboard shortcuts to increase and decrease content size respectively.

Forms

Labels are used to assist access to form fields. All forms follow a logical tab sequence.

Colours

The site has been designed to be easy to read through its colour combinations. If you have any difficulty in reading parts of the site, try increasing the font size, or try altering the visual appearance of your browser.

Links

We have worked hard to ensure that our links are meaningful, and some links are explained in greater detail by using a title attribute, visible when hovering over the link.

Scripting

JavaScript is used on the site to improve usability. All pages and processes are still accessible and usable if JavaScript is disabled or unavailable.

Flash may be used on the site to enhance the experience of the user. An effort will be made to make sure that if a user does not have the correct plug-in for Flash elements, it does not detract from the user accessing the core content of the website.

Browsers

This website is built to XHTML 1.1 and CSS 2.0 standards. To ensure code quality and that standards are maintained we are committed to checking this on a regular basis.

This website will function and look as intended in browsers that support these standards. The most common of these are:

  • Firefox, Internet Explorer (6+) and Opera on Windows
  • Safari and Firefox on Mac OS X

If you do not have one of these browsers installed or are unable to upgrade, you may find the website easier to use by disabling CSS altogether - please see your browser's help documentation for further information.

We will continue to make improvements in www.firstgroup.com, but FirstGroup is not responsible for the accessibility of any other websites which this site may link to. If you have any questions about our continuing efforts to make web-based information accessible to all users, or wish to report an accessibility problem on any of our pages, please contact us.


 

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