Cookies Policy

How we use cookies

Our website ('our site') uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or your computer or smart device (collectively referred to as a 'device') if you agree. Cookies contain information that is transferred to your device.

We set out below information on what cookies may be set when you visit our site and how to reject or delete those cookies.

  1. How to control and delete cookies

    We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our site, you can do this through your browser settings. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your device or browser to restrict or reject cookies you can still browse this website anonymously until such time as you wish to register for any services, but please be aware that restricting cookies may impact on the functionality of our site.

    For further information on cookies please see our Privacy Policy or visit or which contain comprehensive information on how to control cookies on a wide variety of browsers. You will also find details on how to delete cookies from your device as well as more general information about cookies.

    We use a number of suppliers who also set cookies on our site on our behalf. If you would like more information about the cookies used on our site, including those set by third party suppliers on our behalf, please see the section below.

  2. List of the cookies used by our site

    This is a list of the cookies set by our site, and what each is used for.

    Cookie name(s) Purpose Lifetime of cookie
    These facilitate setting a home page within the FirstGroup site (e.g. ukbus, corporate, etc). fg_homepage_forwarded end of the session; fg_homepage one year
    fg_usefulinfo_opennav This is used to keep the "useful info" section open at the foot of the page. If disabled, the section reverts to being closed on each new page. End of session
    PHPSESSID Stores information about the current user session on your computer. Allows the site to function fully. End of session
    has_js Some of our sites use this to store information about your browser's capabilities. Allows the site to function fully. End of session
    (or GreyhoundVisitor, GraduateVisitor, etc.)
    Set on first entry to the main site and UK Bus and used to suppress the cookies policy banner for return visitors. (The name of this cookie depends on which FirstGroup site you are visiting.) One year
    Google Analytics; used to collect and analyse information about how visitors use our website. The service collects anonymous information such as the number of visitors to our website, where visitors have come from, and pages visited on our site. The information collected will also be used by Google. For more information see __utma: 2 years
    __utmb: 30 minutes
    __utmc: End of session
    __utmz: 6 months
    WorldPay cookies that are used for storing session information (E-commerce sites only). For more information, see End of session

    We may update this list from time to time to reflect changes in the cookies that are used on our site.

  3. Cookies set by Third Party sites

    Some sections of our site enable users to 'like' or comment on our site through a number of popular social networks (e.g. Facebook, Twitter). These websites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

Last updated: July 2012


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