5.1 General Statement
5.1.1 Security is a key issue for our passengers, our staff and our business. We recognise the range of security issues which can arise and have implemented the following high level security policy.
5.1.2 The Board is committed to ensuring, so far as is reasonably practicable, the security of passengers using our services, our employees at work and our property.
5.1.3 The threats to security are wide-ranging, significant and, in the main, driven by external influences. The ability to control risks varies. However, we have the ability to address or mitigate all of the threats we face. To be successful in this we need the co-operation and engagement of all of our staff and our passengers.
5.1.4 Security is an area in which we seek continuous development and improvement and compliance with existing and emerging legislation. We shall ensure all members of staff understand why they should and how they can play their part. We shall also work on ways to involve passengers. Our efforts shall bring greater personal and corporate security and business benefits.
5.1.5 This statement provides guidance and direction to all employees on what is both required and expected of them. We are confident our staff will appreciate the reasons for this and the benefits to them, their colleagues, our passengers and our property.
5.1.6 The Managing Directors (UK Bus and Rail) and the Presidents of our US businesses are asked to achieve, so far as is reasonably practicable:
- a secure environment for passengers using our services;
- a secure environment for staff in their work;
- security of our property; and
- security of our systems and processes.
5.1.7 We shall monitor our performance on security within our operations. All operations will be subject to periodic inspection and review.
5.1.8 The Group Head of Security will provide regular reports on Group security to the Executive Safety Committee.
5.2 Monitoring and Reporting
5.2.1 The Group recognises that this Security Policy needs to be supported by actions and processes to ensure delivery. The following measures are in place to assist this:
- A security strategy is in place, which underpins our policy, identifies the key strategic security issues for the business and the approach being taken to address these. This is designed to provide a structure, which allows measurement, review and ongoing refinement.
- A specialist security department has been developed which operates across all of our United Kingdom and North American operations.
- The importance of security is emphasised to all staff through regular security briefings and a 'Security' section has been created on our intranet system. This provides security advice and guidance and contact details for key security personnel. It also ensures our security specialists can be accessed by all our staff when they are needed.
- Staff are actively encouraged to report security concerns. To support this there is a confidential telephone reporting system which allows staff to report any concerns with anonymity. This is specifically designed to give staff the confidence to report their concerns even in circumstances where they may find conventional line management routes difficult.
- This approach to security allows us to ensure we have a process to translate our policy into effective implementation within the business. It also allows us to formally recognise and demonstrate our commitment to the need for continuous development and improvement in this important aspect of our business.
- We also require contractors to comply with this policy whilst they are working at our premises.
- We are committed to operating in a safe and secure way. Within this commitment it is recognised that, despite our best efforts and perhaps due to events beyond our control, an emergency situation may occur. In these circumstances it is appropriate that, however remote the possibility, the business is able to respond effectively if such a situation does arise.
- The Group has developed an overarching emergency response procedure which applies in all of our constituent businesses. Our approach is designed to prioritise the needs of our passengers, our staff and any members of the public who may become involved.