Corporate Social Responsibility
We provide local communities with essential transport connections and support their economic development. We play a vital role in providing people with access to jobs and services. Our services also help improve local air quality, reduce congestion and help cut the impacts of travel on climate change.
Society faces major challenges in reducing the negative impacts of travel. With the right partnerships and policy, public transport could significantly improve its contribution to impact reduction. We are committed to building the necessary partnerships to help achieve this.
Corporate social responsibility (CSR) therefore underpins everything we do.
- We have a responsibility to our customers and local communities to provide safe, reliable and accessible transport solutions that meet their particular needs.
- Employing approximately 136,000 people worldwide, we aim to provide a safe working environment, encourage our employees to reach their full potential and reward them for their contribution to our business success.
- Although our services generate lower environmental impacts per passenger kilometre than travel by private car or planes we must also reduce our own environmental impacts.
By managing and improving performance for our customers, the community, our people and the environment we will attract more custom for our services. In turn, this will allow us to provide more inclusive transport solutions with lower environmental impact.
Monitoring and improving our performance is central to our CSR programme. For an overview of the programme and a summary of our performance trends please refer to our 2008/09 CSR report.
To learn more about specific CSR issues, use the left-hand navigation menu.
For printed copies of our CSR report please contact Corporate Communications on 020 7291 0505. The report is also available in braille and large print format.
To provide feedback on any aspect of our CSR report or the information on this web site please e-mail CSR@firstgroup.com