Our 2008/2009 CSR Goals

SAFETY
Annual Targets
Reduce all staff injury rate by 25%.
Reduce lost time injury rate by 25%.
Reduce passenger injury rate by 25%.
Reduce the SPAD rate.
Reduce the vehicle collision rate.
CUSTOMER
Annual Targets
To deliver at least 99% of our scheduled services in the UK Bus division.
To achieve an average punctuality of 95% in the UK Bus division.
To achieve the following train company PPM performance
  • First Capital Connect over 91%
  • First Great Western over 86%
  • First ScotRail over 92.5%
  • First TransPennine Express over 90.6%
To achieve Blue Seal certification at an additional 4 locations in North America.
To conduct a company-wide customer satisfaction survey in First Transit.
COMMUNITY
Annual Targets
Develop our relationship with Save the Children and BITC to provide volunteering opportunities for all employees.
Develop our relationship and monitoring of community activity with the London Benchmarking Group.
Develop a Give as You Earn scheme for all employees to contribute towards their chosen charity.
To identify a key charity or charities with which the North American business will develop a relationship.
Establish a Charity Committee to ensure a fair mechanism for evaluating requests for charitable giving in North America.
OUR EMPLOYEES
Annual Targets
Undertake an employee opinion survey in UK Bus.
Reduce driver turnover by 2% in UK Bus.
Recruit a minimum of 300 drivers in UK Bus.
Improve employee engagement as measured through the individual operating company employee opinion surveys in UK Rail.
Implement the key recommendations from the Operations Succession Review in UK Rail.
Create a DVD on the Freedom of Association Policy and Compliance Monitoring Program to be delivered to all our employees in the United States.
Establish Peer Review Boards at 25 locations in North America to assist in resolving employee corrective actions.
Pilot the Workforce Plan Strategy in North America which looks at succession planning within the workforce.
ENVIRONMENT
Annual Targets
All operating companies in the UK to achieve ISO14001 accreditation by April 2009.
To continue to work towards our 2012 carbon reduction targets of 8% in the UK Bus division and 10% in the UK Rail division on 2006 levels.
Achieve a further 3% reduction in energy usage in UK Bus and UK Rail.
Increase waste recycling by a further 3% in UK Bus.
Develop an environmental management framework in North America.
Develop a new training programme for environmental managers/representatives in the UK and North America.
Undertake full compliance audits of all high risk sites in North America.
 

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