We strive to provide excellent train services to make our company the first choice for millions of customers, published in our Passengers' Charter.
By constantly asking customers what they expect from us and by listening to their views, we believe we can provide high-quality train services which meet and exceed expectations.
We have invested significantly in our train fleet, station facilities and in our staff. The future will see us continuing to make improvements throughout our business, to provide customers with more comfortable and reliable train services, with safety as top priority.
The National Rail Enquiry Service (NRES) provides information on all rail services and you can contact them by phoning 08457 48 49 50 (they may monitor calls). All calls are charged at local rates.
All our Customer Service staff wear full uniform, including name badges, so you can easily identify them. We give regular training to improve customer-service skills.
We welcome customers with restricted mobility or other special needs. We have a Disabled People's Protection Policy (DPPP) which gives details of the services that you can expect when travelling with us. You can get a summary of the policy at all of our stations.
All our Customer Service staff will be able to answer your questions about all trains serving our stations.