Typical jobs in Rail include:

The Primary objective is to ensure the safe transportation of customers whilst providing customer information and delivering the timetable promise.

Train Managers are responsible for delivering first class customer service and coaching and directing their team to ensure delivery of agreed service levels.

As this is a safety critical role, they are responsible for the assessing, monitoring and responding to issues that may compromise customer / staff safety.

Customer Hosts ensure that service excellence is maintained for customers during their entire journey. They perform a wide range of duties including welcoming customers, ticket checking, sale of products from a trolley and buffet counter and cash handling and stock control.

Reporting to a Production Manager, the role of the carriage cleaning team leader is to ensure that vehicles leave the depot to the standard and comfort demanded by our customers.

Working early / late turns of duty Monday to Saturday plus middle turn Sunday, this post plays a key part in delivering the company's commitment to improved train performance. Trains Delivery Managers are responsible for ensuring effective arrangements are put in place between TOC Control, Network Rail Control Room and Station Staff to minimise delays to train services. They are involved in communicating Control decisions regarding amended working to Traincrew and Station Staff, particularly during times of disruption.

A service delivery assistant provides a range of station responsibilities including dispatching trains on time, safety of customers on platform, whilst ensuring excellent customer service. This is a safety critical role and they are also responsible for monitoring and responding to issues that may compromise customer safety. To be successful in this role it is essential to pro-actively communicate and liaise with customers, colleagues and other operators.

Duties include issuing tickets and assisting customers with their travel enquiries.

A gateline assistant is responsible for ensuring the safe and efficient operation of the automatic ticket gates. They provide information, help with customer needs and enquiries, and inspect and issue tickets.

A Duty Customer Information Manager is the customers' information champion and manages the flow of service information from the Customer Information Centre to all internal and external customers.

Typical jobs in Bus include:

The relationship between the bus driver and customer is vital to the enjoyment and safety of the journey and the bus driver is often the unsung hero of the community People depend on the buses and the men and women who drive them so safely; they provide a uniquely important service.

Our school bus services provide safe and reliable school transport in the community and we provide friendly and dedicated drivers.

Mechanics provide a valuable service and experienced people help keep our buses on the road and to provide our customers with a safe and reliable service.

Reporting to the Depot Engineer/Engineering Supervisor, they are responsible predominantly for changeovers, but also undertake other bus worker type duties such as bus movements, taking buses through the automatic wash and other non-service driving work.

This role involves tracking the details of all warranties on all vehicles; including tracking and chasing requests and ensuring that an appropriate database is maintained. Negotiating and liaising with suppliers to ensure resolution of claims and track any relevant credit notes from suppliers.