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As Scotland's key rail transport provider, we want to make sure that every trip you have with us is as enjoyable as possible. Our Passengers' Charter is designed to give you a better idea of what our business is all about, and the high standards you can expect from us each and every time you travel.
We aim to provide a customer-focused service, and are committed to delivering the highest standards of safety, performance and passenger care. In order to make sure we deliver these commitments, we will measure our progress through a programme of regular audits. All our staff will also receive a copy of our Passengers' Charter and will be briefed on its contents.
As well as setting out our standards, the Charter gives you the opportunity to tell us what you think about our service. Your comments - good and bad - are always welcome. They help us to continually improve our service to all our passengers.
To view our 2006/07 passenger’s charter please click on the links below or alternatively click here to download your complete .pdf copy
We want to make your journey as simple and straightforward as possible