Leadership award for First ScotRail MD
23 June 2008
Quality Scotland’s prestigious Leadership Award for 2008 has been won by Mary Grant, managing director of First ScotRail.
The organisation promotes business excellence in the private, public and voluntary sectors across Scotland. It is also the National Partner Organisation for the European Foundation for Quality Management in Scotland.
EFQM is the most widely used management framework in Europe and its principles have been embraced by First ScotRail right across the business as it strives to excel.
At Quality Scotland's annual Scottish Awards for Business Excellence to celebrate outstanding achievement, Dave Bradley, its Chief Operating Operator, highlighted that Mary Grant was responsible for one of the UK’s largest train operating franchises – and that “its transformation under her stewardship has been remarkable.”
He particularly focussed on First ScotRail’s 19% growth in passenger numbers, 50% reduction in train delays and customer satisfaction ratings which are higher than the average for train operators across Britain.
Mr Bradley added: "The winner of this award not only has to display exceptional leadership skills but also be seen to be embracing the principles of excellence within their organisation. Mary encompasses all of these."
Mrs Grant said: “This award is a tribute to all in the First ScotRail team in improving performance. We will continue to use the EFQM model to achieve further gains in the field of business excellence.”
Media inquiries
Iain Wilson, First ScotRail - Tel 0141 335 4565 or email iain.wilson@firstgroup.com
Anne Sutherland, Quality Scotland -Tel 0131 556 2333 or email anne.sutherland@qualityscotland.co.uk
Notes to editors
Quality Scotland is a not-for-profit organisation that promotes business excellence across Scotland in the private, public and voluntary sectors.
As well as hosting a membership base of more than 200 organisations, ncluding blue chips such as Standard Life and the Royal Bank of Scotland. Quality Scotland is also home to the prestigious annual Scottish Awards for Business Excellence, the most rigorous awards process in Scotland.
EFQM is the most widely-used Business Excellence Framework in Europe, with over 30,000 businesses using the model to improve performance and increase their bottom-line.
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