First give a high priority to safety as we believe it to be of paramount importance. We maintain our vehicles and train our drivers to the highest standards, so that when you travel with us you can be assured that you are in safe hands.
A range of design features have been included to our newer vehicles to improve your comfort and safety even more. These include:
- Speed retarder - to prevent vehicle going too fast.
- Kneeling suspension so the bus drops down to pavement level when it stops.
- Specially designed slip resistant flooring.
- Pram and buggy zones.
- Stringent fire retardancy rating for all seating, lighting, floor covering.
- Low floor, entrance - no step as you get on and off the bus.
- Wheelchair bay.
- Easy to grip handrails.
For the comfort and safety of all our customers, First do not permit smoking on any of their vehicles.
Generally we do not allow bicycles on board our buses, unless these fit safely into the luggage rack.
Hazardous or inflammable substances are not allowed on board.
If during the course of your journey with us, you see anything untoward, inform the driver.
One of the most worrying trends in modern society is vandalism on public transport. Not only is this costly, but it can also affect the services we operate if vehicles are out of service for repair. It can also be extremely dangerous.
The smart and modern interior of the First fleet is often tarnished by mindless acts of graffiti and seat damage. Please report all incidents you see.
Throwing stones and other missiles at buses may be some people's idea of fun but it can be life threatening. If you witness this, please report it to your local police station, as it is important that these hooligans are caught and prosecuted.
Rollerblades - should be removed before you board.
Bicycles - can not be carried on board unless they fit safely into the luggage rack.
If you spot any suspicious matters while travelling on our buses, please let the driver know, and if you suspect there is a fire on board, let the driver know immediately.
First now operate CCTV on some of its fleet to help ensure the safety of our customers and staff.