Customer Care
At First in West & North Yorkshire we want you to have a safe, reliable and high quality journey every time you travel. The majority of our fleet is low floor & easily accessible meaning parents with buggies and wheelchair users can travel with ease.
We continually monitor our progress and because your travel needs are constantly changing, we strive to find new ways of improving our service. We will always publicise upcoming service changes through this website.
Customer Service and Safety are very important to us at First and we welcome comments from all our customers. You can contact us in a number of ways:
- Call our Customer Service team on 0845 604 5460 (0830-1630, Monday-Friday). In West Yorkshire, our colleagues at MetroLine will record your comments and pass them to us out of office hours - they can be contacted on 0113 245 7676 (0700-2200, daily)
- Email us by selecting Contact Us from the menu
- Write to us at First, Donisthorpe St, Leeds, LS10 1PL.
- You can also follow us on twitter
If you do have cause to make a complaint, we will investigate what went wrong and give you a full response. We aim to acknowledge your complaint within 2 working days and to respond within 2 weeks, however depending on the complexity of your complaint and whether we've needed to contact you for further information this may take longer.