FirstCard

You will not be able to use your FirstCard after 2nd March 2012

Please ensure you use any remaining credit on your FirstCard before this date. Credit top ups & purchase of FirstMonth on FirstCard will not be available after 29th January 2012.

FirstDay Bradford is now available from your driver without the need for a FirstCard.

Questions and answers

Why are you withdrawing FirstCard?
Across the UK First is investing £27 million to equip all of our buses with new industry leading ticket machines. Unfortunately FirstCard, which was developed over 10 years ago will not be compatible with the new technology. After further development the new machines will accept payments direct from debit and credit cards.

I buy FirstDay ticket on FirstCard - do I now have to buy a more expensive ticket? No, FirstDay Bradford (£3.60) - valid for unlimited travel at anytime of day within the Bradford Boundary - is now available from your driver without a FirstCard.

I have a FirstYear pass on FirstCard that will expire after 2nd March 2012 - what can I do?
We will issue all FirstYear holders with equivalent tickets so you can continue travelling until the expiry date on your pass. We are attempting to contact all pass holders, however if you do not hear from us please contact us on 0845 604 5460 & select option 3 (make sure you have your FirstCard number when you call).

How do I redeem my BusMiles?
Please visit the Metro Travel Centre in Bradford Interchange at the earliest opportunity to convert your BusMiles into stored value which you can use to purchase bus tickets until 2nd March 2012.

I am unable to use all of the credit on my card before 2nd March 2012 - what can I do?
We hope we have given enough notice to allow most FirstCard users to use up their credit. If you still have credit remaining after 2nd March 2012 please call us on 0845 604 5460 & select option 3 (make sure you have your FirstCard number when you call) to discuss how to reclaim your credit return to this page for details. You must contact us before 1st September 2012 to reclaim any outstanding credit.

I buy FirstMonth on FirstCard - what are my alternatives?
FirstMonth Bradford is available from the Metro Travel Centre in Bradford Interchange or online for £60 - you will need a passport sized photograph.

Can I still apply for a FirstCard?
Sorry, we are no longer issuing new FirstCards - please visit our tickets page for details of our other great value tickets.

I cannot see an answer to my question?
Please contact us on 0845 604 5460 (select option 3) or email us. Please quote your FirstCard number in all correspondence to allow us to answer your question as quickly as possible.

Thank you for using FirstCard and we hope we can continue to welcome you on board First buses in the future.