As part of our commitment to providing accessible travel for wheelchair users virtually all our buses have a dedicated area for wheelchair users; other passengers are asked to give up the space for wheelchairs.
When your low floor bus arrives at the bus stop you can ask the driver to lower the step and/or ramp to allow you to board.
Please ask the driver for assistance if you require any help. If the bus is full or there is already a wheelchair user on board unfortunately we will not be able to carry another wheelchair user.
You should reverse your wheelchair into the dedicated area on board (so you are facing the back of the vehicle) and apply the brakes.
Aisles and gangways must be kept clear at all times.
Wheelchairs do not have priority over buggies, but to ensure all our customers are treated fairly and with consideration, other customers are asked to move to another part of the bus to allow you to board.
Unfortunately, if a fellow passenger refuses to move you will need to wait for the next bus.
Non-low floor or 'Step Height' buses are not able to accommodate wheelchair users.