Customer Charter

First are committed to the highest standards of customer service. We value the views of all of our customers and welcome any queries or comments on all aspects of our service.

We promise to

Be welcoming, friendly, helpful and polite
Listen to what you say
Treat you fairly
Give you clear, correct and up-to-date information, and
Offer a range of ways you can contact us

Tell us what you think

By giving us feedback, we can keep improving our services. We'd really like to hear from you.

You can tell us what you think by:

Post:

First Customer Services
Second Floor
Portland House
Longbrook Street
Exeter
EX4 6AB

Telephone

0845 602 0156

Email

bristol.csc@firstgroup.com or bath.csc@firstgroup.com

We will respond to your query or comments as quickly as possible. We aim to respond within ten working days by letter or email.

If we cannot give you a full reply within ten working days, we will write to you explaining why and when you can expect a full reply.

If you are not happy with our response you can write to:

Commercial Director
Enterprise House
Easton Road
Bristol
BS5 0DZ

When they have received your question or complaint, they will reply within ten working days. If they cannot give you a full reply they will write to you explaining why and when you can expect a full reply.

If after this you are still unhappy, you can write to:

The Bus Appeals Body
c/o Bus Users UK
P O Box 119
Shepperton
TW17 8UX