Customer Care
First are committed to giving you a service that is safe, reliable, high quality, accessible and personal every journey, every time and with the majority of our fleet using low floor and easily accessible vehicles, parents with buggies and wheelchair users can travel with ease.
We continually monitor our progress and because your travel needs are constantly changing, we strive to find new ways of improving our service.
We welcome comments from all our customers and we can be contacted in a number of ways.
- Call our Customer Service team on 08457 88 11 55 (open Monday to Friday 9am to 5pm)
- Contact us via email
- Write to us at First, Head Office, Wallshaw Street, Oldham, OL1 3TR
If you feel disappointed with any of your journeys with us please let us know and we will investigate and provide you with a full response. We aim to respond to all queries within 10 working days, however depending on the complexity of your complaint and if we have needed to contact you for further information this may take longer.