How to Use the Bus
If you're travelling by bus throughout the country, this simple step-by-step guide will help make your journey as easy as possible.
If you have any questions please contact us.
Plan your journey - To plan your journey, simply go to journey planning section. Find the service number you need and the timetable for your bus will be worked out for you. You can then print this for the service or just the stops you need. Also if you are a smart phone user you may want to use our handy First Bus App, which is available free in both the App Store and Google Play, for details please see our First Bus App page.
Choose a ticket - We offer a range of tickets to suit different types of trips, whether you are travelling every day or just once a month. Details are available in our Tickets section. Day and lower value tickets can be bought on the bus from the driver. Season tickets are best purchased before you travel and are available at local outlets or you can buy online.
Locate the correct bus stop - Bus service numbers are generally displayed on bus stop signs or on the timetable panel. Services can be displayed together, so check the sign for your service number. Each bus stop has a code, by texting this code to 84268 you will receive details on the next buses due at the stop. Another way to find your nearest bus stop is to use our First Bus App (available for free from the Apple and Android App Stores) or alternatively www.traveline.org.uk
Catching your bus
Signal the bus to stop - As the bus approaches, check the route number and destination displayed on the front of the bus. Raise your arm as a signal to the driver that you want the bus to stop.
Buying your ticket - If you are unsure which ticket you need, just ask the driver who will be happy to advise you which ticket is best for your journey. Having the correct fare available will help reduce delays when getting on the bus.
When you want to get off - Simply press the bell once, as you approach the stop where you want to get off, stay seated until the bus stops. If you are unsure where your bus stops ask the driver for help when you get on the bus.
Easy access, comfort & safety
To make it easier for you to get on and off, most buses can lower their suspension. Special seating areas are available on many of our buses for passengers who are disabled, elderly or using a buggy. Please bear in mind that special seating areas can get full at busy times of the day.