News & Initiatives

Cornwall service changes, effective from 1st April 2012

Wednesday 07 March 2012

Cornwall service changes, effective from 1st April 2012

A number of changes are due to be made to the Cornish bus network from 1 April as First Devon and Cornwall takes over the operation of a number of supported services on behalf of Cornwall Council. As a result the number of some local bus routes, specifically services 445, 511, 516, 534, 535, 537, 538, 540, 542, 543, 576 and 582 will change from the beginning of April.

At the same time some further alterations are being made to some other local services. The latter will affect services, 1/1A (Saltash), 1/1A (Penzance), 2, 5/6, 17, 26, 34, 68/68A, 81/81A/81C, 83/84 and 85/85A, 128, 300, 302, 901 and 906. Some of the changes are being made as a result of reductions in bus funding arrangements across the region, specifically the cut in concessionary fare reimbursement.

Talking about the changes, Simon Newport, Regional Route Development Manager for First in the South West and Wales, says: "We are pleased to be working in partnership with Cornwall Council to provide a number of supported services across the county on their behalf. These additional services will add value to our bus network in Cornwall and in many respects they compliment the services that we already operate on a commercial basis.

"It is especially pleasing to see that Cornwall Council, in its retendering exercise, has been able to retain as much of the network as possible. Over the past year we have worked closely with them to emphasise what the impact of the funding changes would be, and in doing this we have been able to help them ensure that the supported network complimented the commercial one.

"The changes that have been made to the concessionary fare scheme have clearly had an impact on all commercial services in the region, and for our network in particular it has meant that some journeys and services that were reliant on income from the scheme can no longer operate in the same way as before. Therefore while it is exciting to see the First network in Cornwall grow as a result of the tender wins, there are some people who will, unfortunately, be adversely affected by the other changes that are also being made. Unfortunately there is nothing we can do at this time to mitigate this.

"We are in the process of communicating the detail of the forthcoming changes to bus users in Cornwall. We intend to share this information as widely as possible, with details sent to the media, posted on our website, Facebook and Twitter pages, details carried on bus and posted at key locations, ie Truro, Camborne and Penzance Bus stations. If customers wish to come and talk to members of the team direct in order to explore how the changes affect them personally we will also be holding a meet the manager session in Helston and Camborne on the 26th March.'

Complete details regarding the changes and new timetable information for the affected services is already available from the First Website, www.firstgroup.com/cornwall. Hard copy information will also be available for customers to pick up from around 26 March from bus stations and travel shops in the region.

Specific service changes in affecting buses in Cornwall, effective from 1 April 2012:

Service 1/1A (Plymouth City Centre - Saltash via Milehouse and St Budeaux): In order to improve the overall punctuality and reliability of this service, a number of minor changes are being made to the Monday - Friday timetable. In addition, the Sunday evening timetable is being altered from 1 April to better match resources against the level of demand for services. From this date buses on Sunday evenings will operate hourly (rather than every 30 minutes)

Service 1/ 1A (Penzance - Lands End via Gwavas, Sheffield, St Buryan and Sennen): While the majority of Service 1/1A journeys are completely unaffected by the forthcoming service changes - with Monday - Saturday daytime journeys continuing as normal - some changes are being made to two evening summer only journeys in either direction, and the operation of buses on Sundays during the winter months (defined as 30 September - 1 April).

Between 1 April and 27 May and from 30 September onwards, a third party will operate buses on Sundays under contract to the Council. From 27 May and throughout the summer though (until 29 September) First will operate service 300 which will cover this section of route on a commercial basis.

During the summer (27 May - 29 September) the last two evening journeys in either direction will be operated by a third party under contract to Cornwall Council. First customers, in possession of return tickets will be able to travel on these journeys without incurring any additional costs, however FirstDay tickets and other season ticket products will not be valid for travel at those times.

Service 2 (Penzance - Falmouth via Helston) and Service 2A (Penzance - Truro via Helston, Stithians, Perranwell): Following Cornwall Councils retendering process, First will be operating a number of new journeys on Service 2A from 1 April. Specifically it will be adding the following journey opportunities into its timetable: 1910 and 2110 departures from Truro Railway Station to Helston via Truro Bus Station and Stithians and 1955 and 2111 departures from Helston to Truro Railway Station.

In addition, First will be operating journeys on Sunday daytimes from 1 April on a two hourly basis, replacing Service 582 which is currently operated by a third party under contract to the Council.

Service 5 (Penzance - Paul via Alverton, Newlyn & Gwavas), Service 5A (Penzance - Gwavas via Newlyn), Service 6/6A (Penzance - Mousehole via Alverton and Newlyn): From 1 April a number of changes will be made to Services 5 and 6, the latter will connect Penzance, Newlyn, Mousehole and the Gwavas Estate and will provide a viable alternative for some of the Service 5 and Service 6 journeys that are being removed from the timetable. For example while the 0635 Monday - Friday Service 6 journey and 0650 Monday - Friday Service 5 journey will be removed from the timetable from 1 April, they will be replaced by Service 5A journeys operating at 0635 and 0655 (Monday - Fridays). There will be a number of other timetable alterations across the day too and so customers are advised to look at the new timetables before the changes take effect so they can consider how they may be individually affected.

Service 11 (Penzance - Treneere) - previously known as Service 511: Having won the contract to operate this service as part of the recent Council retendering process First will run buses between Penzance and Treneere on an hourly basis from 1 April.

Service 16 (Penzance - St Ives via Halsetown) - previously known as Service 516: Having won the contract to operate this service as part of the recent Council retendering process First will run buses on this route on an hourly basis throughout the day from 1 April.

Service 17 (Penzance - St Ives via St Erth): First has retained the tender to operate this service during the evening and on Sundays under contract to the Council. At other times the company operates the service on a commercial basis. In May the route of buses will be altered slightly to serve St Ives Holiday Village for the summer period.

Service 26 (St Austell - Mevagissey Via Pentewan, St Austell ASDA): In order to better match its resources against the level of customer demand, this service is being withdrawn by First Devon and Cornwall from 1 April. Customers wishing to travel between St Austell and Mevagissey will still be able to do so though as a number of other bus companies operate services along this corridor. For more information about the alternative operators customers are advised to check the Cornwall Council website or consult Traveline South West.

Service 34 (Redruth - Helston Via Nine Maiden - Four Lanes): From 1 April First will operate a two hourly service on Sundays on this route. The journeys, which will be operated until contract to the Council, mean that customers will be able to travel more easily on these days between Redruth and Helston. In addition, following some minor timetable changes, customers will also be able to travel more easily from Redruth to the Lizard as most Service 34 buses from Redruth, will continue onto the Lizard from Helston as Service 37 buses. Through tickets for those wishing to make the entire journey will be available in both directions.

In addition to these changes, minor changes are being made the timetable of some other journeys and in Redruth, the route of one journey will change slightly. Specifically from 1 April the 1645 (college days) departure from Cornwall College will not operate via Redruth Station but instead will run direct to Four Lanes.

Service 35 (Helston - Falmouth via Constantine) - previously known as Service 535: Having won the contract to operate this service as part of the recent Council retendering process First will run buses between Helston and Falmouth every two hours throughout the day (Monday - Saturday) from 1 April. Buses will be extended to call at Helston Passage every hour.

Service 36 (Helston - St Coverack, St Keverne) - previously known as Service 538: Having won the contract to operate this service as part of the recent Council retendering process First will, from 1 April, run buses on this route on an hourly basis throughout the day (Monday -Saturday).

Service 37 (Helston - The Lizard) - previously known as Service 537: Having won the contract to operate this service as part of the recent Council retendering process First will run buses between Helston and The Lizard on an hourly basis throughout the day (Monday - Saturday) from 1 April. On Sundays and public holidays buses will operate every two hours during the day.

The new service will also connect with Service 34 (Helston - Redruth) meaning that those customers wishing to travel from The Lizard - Redruth should be able to do so with relative ease, without, in most cases, a requirement to change buses in Helston.

Service 40 (Truro - Redruth via St Day, Threemilestone, Polstain Road and Lanner, then Redruth - Camborne via Tolvaddon) - previously known as Service 540: Having won the contract to operate this service as part of the recent Council retendering process First will run buses between Truro and Camborne from 1 April. The journey is effectively split into two parts: buses between Redruth and Camborne operate every hour (Monday - Saturday) travelling via North Country and Park Bottom. Some journeys then extend every two hours to Truro, travelling via Threemilestone, Polstain Road, Lanner and St Day. These extended journeys effectively mirror the route currently taken by Firsts service 14B (which operates during the evening and on Sundays.

On school days, the 0740 departure from Redruth Station will provide a link to Richard Lander School and Truro School.

Service 42 (Redruth - Camborne via Tolvaddon) - previously known as Service 542: Having won the contract to operate this service as part of the recent Council retendering process First will run buses between Truro and Camborne via Barnoose Terrace, Treloweth and Pool Tesco Extra, on a hourly basis during the daytime (Monday - Saturday) from 1 April. The service works in tandem with Service 40 (see above) to provide buses between the two towns effectively every 30 minutes (Monday - Saturday daytime).

Service 43 (Camborne - Truro via Porthreath, Redruth & Perranwell) - previously known as Service 543: Having won the contract to operate this service as part of the recent Council retendering process First will run buses on an hourly basis during the daytime (Monday - Saturday) from 1 April. Buses will also operate between Camborne - Illogan - Redruth during the evenings (Monday - Saturday) and on Sundays.

On school days, the 0707 departure from Redruth will provide a link to Penair School replacing the withdrawn Service 85 journey from Truro Bus Station. There will be return at 1520 from Penair School to Threemilestone.

Service 45 (Redruth - Helston via Camborne) - previously known as Service 44: Having won the contract to operate this service as part of the recent Council retendering process First will run an hourly service between Praze an Peeble, Camborne and Pool Tesco Extra from 1 April. At peak times buses will extend to the Treliegh Industrial Estate, while in the off peak buses will be extended to Helston operating via Nancegollan.

Service 68/68A (Tremough - Longfield /Trecobeas via Falmouth, The Moor) The route of this commercial service is being changed during the day from 1 April. Specifically from this date Service 68/68A buses will no longer call at CUC Tremough or Mabe Burnthouse, but instead they will operate between Falmouth, Penryn and Penryn Asda.

Specifically, Service 68 buses will operate in a clockwise direction from Falmouth, The Moor, calling at Golden Bank, Longfield, Trecobeas before returning to Falmouth, The Moor. Service 68A buses will operate in an anticlockwise direction from The Moor, with journeys on their return to The Moor also extended to Penryn and Penryn Asda.

Journeys operating during the evenings and on Sundays are completely unaffected by the changes, and will continue as they are at present.

Service 76 (Plymouth - Bude via Callington, Launceston) " previously known as Service 576: Having won the contract to operate this service between Launceston and Bude as part of the recent Council retendering process from 1 April First will continue to run buses on an hourly basis between Plymouth and Callington (Monday - Saturday), and every two hours between Callington and Bude (Monday - Saturday). The timetable has been altered slightly as part of the changes being made so customers are advised to check it carefully before they travel.

Service 81 (Plymouth - Torpoint - Great Park via Milehouse, Stoke and Torpoint Ferry), Service 81A (Plymouth - Torpoint - Great Park via Devonport) and Service 81C (Plymouth City Centre - Insworke via Torpoint): The timetable of this service is changing slightly from 1 April to accommodate wider alterations being made to the bus network as a result of Cornwall Councils retendering exercise.

In addition the route of Service 81C is being altered. From 1 April buses will operate between Plymouth City Centre and Insworke Quay only with the section of route between Plymouth city centre and Derriford Hospital, and the bit between Insworke Quay and Cremyll, withdrawn. Customers wishing to travel to the hospital will need to change buses in Plymouth City Centre from 1 April (Services 15, 83/84/85 will provide alterative services for those who need them).

On Sundays the timetable overall is being revised to offer greater reliability and provide additional capacity at busy times, however to make this improvements the journeys that currently extend to Looe will be withdrawn from the timetable.

Finally, while First will continue to provide the current 0755 departure from Insworke Quay to Torpoint Community College, all other school journeys " from Hessenford and Cremyll " will be lost, being provided instead by a third party under contract to Cornwall Council.

Service 83 (Truro - Malpas): In order to better match resources against demand for services, the timetable of this service is being altered slightly. From 1 April the 1610 departure from Truro to Malpas Village is being withdrawn, however the 1720 departure from Truro is being amended, to both run five minutes earlier, at 1715, and operate to Malpas Village.

Service 85/85A (Truro - St Agnes via RCH Treliske - St Agnes Peterville/ Wheal Kitty): A number of changes are being made to this service from 1 April; the timetable is being altered, with some journey opportunities removed and some others retimed.

The changes will impact on students travelling by bus to Penair School using the 0710 departure from Perranporth and the 1515 return journey, as these journeys are being withdrawn from 1 April. Students will however be able to use Service 43 journeys instead, which First will begin operating, under contract to the Council, from 1 April. The latter will depart from Truro Bus Station at 0807 in the morning, and 1520 from Penair School in the afternoon, and will provide an alternative way for students to get to and from the school. The company has written to the school to make them aware of the changes and how they may impact on them.

In addition to these changes there are other timetable alterations affecting journeys in both directions, specifically the 0948 and 1757 journeys from St Agnes are being withdrawn, while the 1810 departure from Truro to St Agnes is also being removed from the timetable. A number of other journeys are being retimed. Customers are advised to check the new timetables carefully before they travel.

Service 128 (Stratton - Poughill via Bude): Having lost the contract to operate this service on behalf of Cornwall Council, First will no longer run buses between Stratton and Poughill from 1 April. A third party operator will provide the service from this date, customers are advised to contact the Council should they want more details regarding the replacement service.

Service 300 (Penzance - St Ives via Lands End): This service, which is widely renowned as being one of the best bus journeys in the UK taking into account the stunning scenery it passes while travelling between Penzance and St Ives, will be returning for the summer period. The service will start on Good Friday and will continue to operate until 30 September 2012. The service is financially supported by Cornwall Council between Good Friday and 26 May, and from 1-29 September. At all other times it is operated by First on a commercial basis.

Service 302 (Penzance - Praa Sands): This new service, which is being operated by First under contract to Cornwall Council, will operate from 27 May until 29 September. The service provides a partial replacement for the recently withdrawn Service 2B but it will only run during the summer months when demand for the service is expected to increase.

Service 500 (Truro - Maenporth/Helford Passage via Falmouth): Having won the contract to operate this service as part of the recent Council retendering process First will operate buses on a two hourly basis (Monday - Saturday) between Truro and Falmouth from 1 April. Buses will be extended during the off peak to call at Maenporth or Helford Passage. Buses will also operate on a two hourly basis on Sundays during the summer period (defined as Easter to the Sunday before the October half term).

Service 901 (Forbes Close - Newlyn School via Gwavas): This service, which comprises of one journey in either direction on school days, will no longer be operated by First from 1 April. Those wishing to travel will still be able to do so though, as the route will continue to be provided by a third party operator under contract to Cornwall Council. Customers wanting more information are advised to contact the Council.

Service 906 (Mousehole - Mounts Bay School): This service, which comprises of one journey in either direction on school days, will no longer be operated by First from 1 April. Those wishing to travel will still be able to do so though, as the route will continue to be provided by a third party operator under contract to Cornwall Council. Customers wanting more information are advised to contact the Council.

For more information about these service changes, or to view, download or personalise timetable information log onto www.firstgroup.com/cornwall. For independent help and advice planning bus journeys customers can call Traveline South West on 0871 200 22 33 or can log onto www.travelinesw.com.

New timetables for all the affected services are available on the website already, while hard copy information will be available for customers from the 26 March 2012.

First is holding a Meet the Manager session in Helston and in Camborne on Monday 26 March. Any customers with queries regarding these latest service changes who wish to talk to manager directly about them, are welcome to attend. The events will take place at Helston Tesco between 12 - 3pm and in Camborne Bus Station between 3.30 - 6pm.