Please note that, in light of recent conflicting court judgments in relation to the carriage of wheelchair users, this section of our policy is under review. However, for the time being, the following remains our policy.
As part of our commitment to providing accessible travel for wheelchair users virtually all our buses have a dedicated area for wheelchair users; other passengers are asked to give up the space for wheelchairs.
When your low floor bus arrives at the bus stop you can ask the driver to lower the step and/or ramp to allow you to board.
Please ask the driver for assistance if you require any help. If the bus is full or there is already a wheelchair user on board unfortunately we will not be able to carry another wheelchair user.
You should reverse your wheelchair into the dedicated area on board (so you are facing the back of the vehicle) and apply the brakes.
Aisles and gangways must be kept clear at all times.
Wheelchair users have priority use of the wheelchair space. If this is occupied with a buggy, standing passengers or otherwise full, and there is space elsewhere on the vehicle, the driver will ask that it is made free for a wheelchair user. Please note that the driver has no power to compel passengers to move in this way and is reliant upon the goodwill of the passengers concerned.
Unfortunately, if a fellow passenger refuses to move you will need to wait for the next bus.
Non-low floor or 'Step Height' buses are not able to accommodate wheelchair users.