Bus Users UK

Bus Users UK

Bus Users UK represents bus passengers. They aim to help communication between bus users and the people that provide your bus service. They organise Bus Users' Surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers. You can join Bus Users UK as an individual member; further details on www.bususers.org.

Bus Users UK can also help out if something unsatisfactory happens on your bus journey, whether you're a member or not. If you have a problem on a bus journey, please let us know first. If you don't feel we have resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.

Bus Users UK
P O Box 119
TW17 8UX

Tel: 0300 111 0001*


*Calls from both landline and mobile phones to 0300 numbers cost the same as 01/02 numbers and are included in free minutes on landline & mobile tariffs.