On all buses, there is room for one wheelchair user and each bus has a retractable ramp which makes access easier. Most wheelchairs, including motorised types, will fit onto buses but motorised scooters with handlebars can't be carried onto buses.
On most buses you will be boarding at the centre doors where the ramp is located. When boarding the bus, the front doors will stay closed so that passengers getting on do not obstruct you as you board. The centre doors will open to allow passengers to get off. The centre doors will then close and the wheelchair ramp will extend. Once the centre doors are opened, it`s safe for you to board the bus. It`s best to board forward as it makes it easier to position yourself on board.
Once on board, position yourself in the wheelchair space with your back against the backrest and your brake on. To leave the bus, press the button with the wheelchair symbol on it, next to the wheelchair space, shortly before your stop.
This button has a distinct sound and a light will appear on the driver`s dashboard to let him know yours is the next stop. The bus will pull in close to the kerb. The front doors will stay closed to give you time to get off.
The centre doors will open so that other passengers can get off. The centre doors will close and the driver will extend the ramp. The centre doors will reopen so that you can leave the bus. If the ramp goes out of service after you have boarded, it is the responsibility of the bus operator to ensure that you can leave the bus safely.
If you are unable to board a bus because of a broken ramp, please wait for the next one and tell Customer Services as soon as possible on 0845 300 7000.