Greater Glasgow

Our customers are extremely important to us and we strive to deliver excellent customer service. We welcome all comments about our performance to help us identify areas for improvement.

We are undertaking a number of initiatives in 2009 to improve our customer service and work more closely with customers:

• Route Development Plan 2009
• Launch a Customer Charter - outlining our commitments to you
• We will tell you how we are doing - Reliability and Punctuality statistics will be published on this website every month