Claim Form

To make a claim on our customer promise, simply complete this claim form and click submit. Then, print out the complete form showing your unique reference number and send it to us at the FREEPOST address shown, enclosing your tickets.

If you have a multi-journey ticket (e.g. FirstWeek, Travelmaster) please don't send your form & ticket until your ticket has expired.

If you wish to follow up an existing claim, please don't complete this form again - our Contact Us page has the details of how to get in touch.

Full terms and conditions.

Please complete all fields marked with * before submitting this form.

Contact Details

Title:
Other Title:
* First Name:
* Surname:
Company:
* House Name/Number:
* Street 1:
Street 2:
* Town / City:
* Postcode:
* Email:
*Daytime Telephone Contact Number:

Particular Journey Information

* Route Number:
* Date of travel:
Advertised departure time (if known):
* Time you arrived at the stop:
* Actual departure time
* Where were you travelling from?
* Where were you travelling to?
Pass number (concessionary pass holders only):

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Claim Form

South Yorkshire