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Mr Green welcomes you!

Welcome to the First Environment Charter.


Here at First we are dedicated to providing a quality, reliable and a safe local bus service to our customers. We are also aware of the commitment to providing a bus service which recognises the impacts on the environment.

We are pleased to announce that we have achieved ISO14001 accreditation, an environmental strategy. This will benefit:

  • Increased access to new customers and business partners
  • Help maintain effective environmental management system for our staff and customers

Overall this will contribute to the ongoing commitment to delivering a safe, professional and reliable bus service across Essex.

As a public transport operator we can offer significant opportunities to reduce emissions by attracting more people to use the bus thus reducing the reliance on the car!

Find out how we do this below!

Customer Charter

Environmental Policy

Climate Change Strategy

Bio Diversity

Community

We engage with the community at a range of levels as customers, neighbours, potential employees, businesses and residents. We seek to play our part in promoting socially inclusive policies, encouraging the young and disadvantaged and helping older members of the community and the disabled. Our community strategy incorporates the following elements:

  • Engagement with the local communities in which we operate on the quality of our services and any changes to those services
  • Working with local authorities, businesses and other interested parties to promote sustainable travel to reduce congestion and improve quality of life
  • Promoting employment opportunities to disadvantaged groups
  • Supporting local community groups and charities
  • Improving the environment in and around our operations
  • Supporting local initiatives for the development and education of young people in the areas we serve
  • Working closely with law enforcement agencies to address anti-social behaviour, crime and vandalism as well as the importance of road safety.

More information on Corporate Social Responsibility »

Customer Charter