Bristol, Bath and the West

Our customers are extremely important to us. We are undertaking a number of initiatives in 2009 to improve our customer service and work more closely with customers:

• All our Travel Shop staff will receive new customer service training
• Launch a Customer Charter – outlining our commitments to you
• New Customer Code of Practice
• Recruit more members of our customer panel in Bristol
• We will tell you how we are doing – Reliability and Punctuality statistics will be published on this website every month