Bristol, Bath and the West

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Many buses in our fleet are now low floor - easily accessible by wheelchair users and  ‘buggy friendly’, meaning you can bring your buggy on board without having to fold it up. And with more and more bus stops being adapted to be accessible, it’s never been easier to travel.

Buggies

Please make sure your buggy is in the special ‘buggy zone’ on board our low-floor buses, apply the brakes and keep hold of your buggy at all times. Remember to never leave your child or buggy unattended whilst on board.

There is limited space for buggies on board our buses – this can vary depending on the bus, the number of buggies and the size of the buggies. If there are already buggies on board the driver may ask you to fold your buggy – please help us make the trip safe for everyone and don’t block the aisles or exits of the bus with your buggy.

We always give wheelchair users priority over unfolded buggies on board. Please do not be offended if the driver asks you to fold your buggy for a wheelchair passenger. As part of our commitment to providing accessible travel for wheelchair users, a wheelchair passenger is always entitled to travel on our buses, unless the bus is full, there is already a wheelchair user on board or the bus is not wheelchair accessible.

Currently, not all of our buses are ‘buggy friendly' – in which case, you will need to fold your buggy and stow it in the luggage rack.

Wheelchair Users

As part of our commitment to providing accessible travel for wheelchair users First always give priority to wheelchair users on our services.

When your low floor bus arrives at the bus stop you can ask the driver to lower the step and/or ramp to allow you to board. You should reverse your wheelchair into the dedicated area on board (so you are facing the back of the vehicle) and apply the brakes.

Please ask the driver for assistance if you require any help.

If the bus is full or there is already a wheelchair user on board unfortunately we will not be able to carry another wheelchair user. Non low floor or ‘Step Height’ buses are not able to accommodate wheelchair users.

Most of the journeys on the following services are scheduled to be run by low floor vehicles.- Please contact Customer Services to check before you travel.

Buses in Somerset

Buses in Bath

Buses in Weston and Wells areas

Buses in Bristol

Whilst we endeavour to provide a low floor vehicle on all journeys scheduled to be accessible, it is occasionally necessary to substitute an alternative, non low floor vehicle for operational reasons. We apologise for any inconvenience this might cause.