Bristol, Bath and the West

Performance Statistics

These figures help us monitor performance and might help explain to our customers why a service may not have been running to time.

General traffic congestion, road traffic accidents, bad weather, road works, temporary lights and passengers taken ill on the bus are just some of the issues we face on a daily basis. We constantly monitor our services and the conditions on the road to help us gather information that will help us to run our services to time.

As a part of the monitoring process we constantly aim to achieve standards of punctuality and reliability set by Traffic Commissioners who are responsible for the regulation of the bus and coach services in the United Kingdom.

The required standards are 95 % punctuality where a vehicle can be NO MORE than 1 minute early or 5 minutes late at any terminus point.

Most recently, First has invested in a state of the art control room in Bristol which will allow us to track our vehicles at all times. The advanced technology not only shows where every bus is but also enables the operators to immediately identify if a bus is running early or late and communicate direct with the driver to quickly resolve the situation.

The information below gives examples of various issues and events that may have caused a problem on a particular route at any time of the day or night. We hope that you will find the information informative and helpful.

Bristol statistics.

During the period between 26 January 2008 and 23 February 2008 the performance statistics in Bristol were as follows:

Punctuality: 83.9%
Reliability: 97.5 %

· Thursday 14 February

There were reported delays in and around Royate Hill due to some temporary traffic lights affecting services 48, 49 and 342.

A diversion in place at Emersons Green due to a road closure affected services 48 and 49.

There were 4 way temporary signals on Doncaster Road affected services 54 and 76.

There was a lane reduction at Bath Bridge leading towards Wells Road this affected services 1,8,9,51,52,54,178,349,376 and X39.

In the morning cars that were parked in Fishponds bus lane caused delays to services on the route.

Traffic lights were not working at the junctions of The Haymarket, Union Street and Rupert Street near the Bay Horse Pub. This caused delays for most of the morning particularly during the morning rush-hour period.

There was a delay to service 43 on Church Road during mid- morning after one of our drivers helped an elderly person who had fallen into the road.

· Monday 18 February

Temporary traffic lights that were in place on Fortfield Road and Wharncliffe Road caused delays to services 20,21,50 and 51.

On Filton Avenue temporary traffic lights affected services 70 and 73.

Temporary traffic lights on Redland Road affected services 8 and 9.

Somerset & Avon statistics.


During the period between 26 January 2008 and 23 February 2008 the performance statistics in Somerset and Avon were as follows:

Punctuality: 92.20
Reliability: 99.52


Moore Lane, Weston-super"Mare remained closed and Service 14 was diverted to run to and from Worle Moor Road whilst the work is in progress. There was a lane reduction on Bath Road between Bath Bridge and Three Lamps delaying services X39, 178, 349 and 376.


· 13 February

From midday Frome market place was closed causing delays. In the afternoon an accident at Glastonbury Cemetery caused delays to services 29, 375, 376 and 377.
In the afternoon there was severe congestion in and around Bath causing delays to all of our services.

· 16 February

There were severe delays on London Road in Bath during the afternoon.

An accident at Arnos Vale in Bristol caused delays to services in Bath and in Keynsham.

· 18 February

All day for 4 weeks the A30 will be closed at East Chard affecting services 30, 30A, 61 and 202. These services are being diverted via Victoria Avenue.
There was an accident at Saltford and traffic was unfortunately at a standstill.