Bristol, Bath and the West

Performance Statistics

These figures help us monitor performance and might help explain to our customers why a service may not have been running to time.

General traffic congestion, road traffic accidents, bad weather, road works and temporary lights are just some of the issues we face on a daily basis. We constantly monitor our services and the conditions on the road to help us gather information that will help us to run our services to time.

As a part of the monitoring process we constantly aim to achieve standards of punctuality and reliability set by Traffic Commissioners who are responsible for the regulation of the bus and coach services in the United Kingdom.

The required standards are 95 % punctuality where a vehicle can be NO MORE than 1 minute early or 5 minutes late at any terminus point.

More recently, First has invested in a state of the art control room in Bristol which will allow us to track our vehicles at all times. The advanced technology not only shows where every bus is but also enables the operators to immediately identify if a bus is running early or late and communicate direct with the driver to quickly resolve the situation.

The information contained here are some of the major factors which have impacted on our ability to consistantly achieve the standrads our customers should expect. We hope that you will find the information informative and helpful.

Somerset & Avon businesses " April 2008.

Punctuality across the Somerset & Avon business for the period was 91%, with reliability performing at 99.5%

Bath delivered a 93% punctual performance
Weston delivered a 91% punctual performance
Somerset delivered a 90% punctual performance

Major disruptions to service affecting service punctuality

· Moor Lane, Weston-s-Mare remained closed
· A36 remained closed at Limpey Stoke affecting services 264,265,231,232 and 267.
· Road closed at Brent Knoll affecting service 102.
· Blackford Road closed between 14th and 16th April affecting service 670.
· Hotel fire at Highbridge closed main road through town between 23rd and 26th April causing major delays on services 21/21a/102 and 670.
· Due to major works being completed in Ilchester between 19th and 25th April services 54 and 377 unable to operate through the town.



First Bristol " April 2008

Punctuality across the Bristol business for the period was 87%, with reliability performing at 98.1%

Major disruptions to service affecting service punctuality

· Temporary traffic lights on Downend Road continued to affect services 48 and 342 for the entire month of April.
· For three weeks there were temporary signals on West Town Lane/Sturminster Road affecting services 36 and 54.
· Lane closures caused delays on the A4174 in and around Abbey Wood for tree cutting works.
· A house fire on 14 April in Durban Road, Patchway required service 75 to be diverted via Conistan Road for around an hour.
· Road works at Claire Avenue caused delays to service 20, which was diverted via Cranbrook Road/Kellaway Avenue.
· Temporary signals were put in place to enable gas main repairs on Coldharbour Road from 10 April.
· On 3 and 4 April delays were caused to services as a result of road works on Whiteway Road.