Bristol, Bath and the West

Performance Statistics July 2008

These figures help us monitor performance and might help explain to our customers why a service may not have been running to time.

General traffic congestion, road traffic accidents, bad weather, road works and temporary lights are just some of the issues we face on a daily basis. We constantly monitor our services and the conditions on the road to help us gather information that will help us to run our services to time.

As a part of the monitoring process we constantly aim to achieve standards of punctuality and reliability set by Traffic Commissioners who are responsible for the regulation of the bus and coach services in the United Kingdom.

The required standards are 95 % punctuality where a vehicle can be NO MORE than 1 minute early or 5 minutes late at any terminus point.

The information contained here are some of the major factors which have impacted on our ability to consistantly achieve the standrads our customers should expect. We hope that you will find the information informative and helpful.

Somerset & Avon businesses " July 2008.

Punctuality across the Somerset & Avon business for the period was 93.11%, with reliability performing at 99.74%

Bath delivered a 93.54% punctual performance

Weston delivered a 93.42% % punctual performance

Wells delivered a 90.84% punctual performance

Somerset delivered a 92.81% punctual performance

Major disruptions to service affecting service punctuality

· On Monday 30 June service 29 was unable to serve Windmill Hill due to the Glastonbury Festival. For two weeks Pedwell Hill was closed for the majority of the day resulting in the diversion of service 29 via the A361.
· Service 309 has been unable to serve Kingswood Village as a result of Charfield Road being closed for the entire month of July.
· From 14 to 17 July Marine Drive in Burnham-on-Sea was closed in the evenings requiring services to be diverted.
· Delays were caused to services 54 and 377 at Ilchester due to the Yeovilton Air Day on Saturday 5 July.
· There were long delays in Central Bristol at 17:00 on 9 July following a vehicle breakdown on the M32.
· Temporary traffic lights at the Cumberalnd Basin caused long dealys to services to and from North Somerset.
· Road works in Bradford-on-Avon caused 20 minute delays to service 265 on Sunday 13 July.

First Bristol " July 2008

Punctuality across the Bristol business for the period was 85.4%, with reliability performing at 98.6%

Major disruptions to service affecting service punctuality

· Throughout July, the signalisation of junction 3 of the M32 affected all motorway services. Further work resulted in lane narrowing and occasional lane closures with associated delays.
· Temporary traffic lights at Doncaster Road/Shetland Road affected services 54 and 76 throughout July.
· Remodelling of the junction throughout July on the Wells Road and St Johns Lane affected services 50, 51, 52, 54, 54a, 376 and 676.
· Patchway viaduct closed southbound for repairs which affected services 73, 73a, 73b, 75, 75a, 309, 310, 318, 319 and 482.
· Junction remodelling at Lysander Road, Cribbs Causeway affected services 1, 40, 40a, 54, 54a, and X14.
· A gas main repacement at Bristol Hill on the A4 affected services 36, 178, 339, 349, X39 and 904 throughout July.
· Throughout July Services 54 and 54a were affected by temporary signals at Sturminster Road for the installation of a Traffic island.
· On Wednesday 16 July there were delays in the central area of Bristol due to an industrial action procession walking from Castle Green, Union Street, Rupert Street, Centre and College Green.
· Roadworks at junction of Park Road and Tower Road South on Sunday 13 July made the turn extremely difficult. For safety reasons services were diverted via Cadbury Heath Road/Newton Road.
· Service 76 was particularly delayed especially during the morning by two separate sets of temporary traffic lights both stuck on red, one at A38, Horfield and the other at Southmead Road/Doncaster Road.