Bristol, Bath and the West

Performance statistics August 2008

These figures help us monitor performance and might help explain to our customers why a service may not have been running to time.

General traffic congestion, road traffic accidents, bad weather, road works and temporary lights are just some of the issues we face on a daily basis. We constantly monitor our services and conditions on the road, gathering information that will help us to run our services to time.

As a part of the monitoring process we constantly aim to achieve standards of punctuality and reliability set by Traffic Commissioners who are responsible for the regulation of the bus and coach services in the United Kingdom.

The required standards are 95% punctuality where a vehicle can be NO MORE than 1 minute early or 5 minutes late at any terminus point.

The information contained here includes some of the major factors which have impacted on our ability to consistantly achieve the standrads our customers should expect. We hope that you will find the information informative and helpful.

First Somerset & Avon August 2008:

Punctuality across the Somerset & Avon business for the period was 86%, with reliability performing at 99.6%

Bath delivered an 88% punctual performance

Weston and Wells delivered an 84% punctual performance

Somerset delivered a 85% punctual performance

Major disruptions to service affecting service punctuality included:

· On Friday 1 August there were delays to all services in Glastonbury due to temporary traffic lights in High Street
· There were long delays southbound on the M5 on Saturday 2 August following an accident
· On Wednesday 6 August a fault with traffic lights at St James Barton caused delays to all services using Bristol Bus Station
· There was major disruption to services between North Somerset and Bristol from Thursday 7 August to Sunday 10 August caused by Bristol Balloon Fiesta
· On Friday 15 August an accident on the M5 near Bridgwater caused delays to services 21 and 21A
· There were long delays in central Bristol on Tuesday 19 August caused by the closure of Redcliff Hill and Park Street
· An accident on the A36 on Wednesday 20 August caused the 267 service to be diverted, resulting in delays
· Heavy Bank Holiday traffic caused significant delays from Friday 22 August
· A fire in Union Street, Trowbridge on Saturday 23 August resulted in a road closure and significant delays.


First Bristol August 2008:

Punctuality across the Bristol business for the period was 74%, with reliability of 98.7%

Major disruptions to service affecting service punctuality included:
· Throughout the month the signalisation of junction 3 of the M32 affected all motorway services. Further work resulted in lane narrowing and occasional lane closures with associated delays
· The Harbourside Festival led to delays throughout the day on Saturday August 2 and Sunday 3 August
· Roadworks at Bedminster Bridge caused delays throughout the month, affecting services including 20, 21, 75, 76 and 77
· A protest march in Union Street and Rupert Street caused significant traffic congestion on Monday 4 August
· On Wednesday 20 August Fishoponds Road was closed by police, resulting in diversions and associated delays
· Remodelling of the junction throughout August on Wells Road and St Johns Lane affected services 50, 51, 52, 54, 54A, 376 and 676
· Patchway Viaduct was closed southbound for repairs, affecting services 73, 73a, 73b, 75, 75a, 309, 310, 318, 319 and 482.