Bristol, Bath and the West

Performance statistics April 2009

These figures help us monitor performance and might help explain to our customers why a service may not have been running to time.

General traffic congestion, road traffic accidents, bad weather, road works and temporary lights are just some of the issues we face on a daily basis. We constantly monitor our services and conditions on the road, gathering information that will help us to run our services to time.

As a part of the monitoring process we constantly aim to achieve standards of punctuality and reliability set by Traffic Commissioners who are responsible for the regulation of the bus and coach services in the United Kingdom.

Punctuality refers to the percentage of buses that run on time. The required standard set by the Traffic Commissioner is 95% punctuality where a vehicle can be NO MORE than 1 minute early or 5 minutes late at any terminus point.

Reliability measures the actual mileage operated compared to the timetabled mileage.

The information contained here includes some of the major factors which have affected our ability to consistantly achieve the standards our customers should expect. We hope that you will find the information informative and helpful.

Our services are split into two areas - the urban 'Bristol' area and the 'Somerset and Avon' area. Somerset and Avon includes out-of-town services starting and finishing at Bristol Bus Station along with services in Weston-super-Mare, Bath, Wells, Bridgwater, Yeovil and Taunton.

Punctuality across our Somerset and Avon services for the period was 92% with reliability at 99.6%.

Bath delivered a 91% punctual performance

Weston delivered a 94% punctual performance

Wells delivered a 92% punctual performance

Somerset delivered a 92% punctual performance

Major disruptions to service affecting service punctuality in Somerset and Avon included:

Wotton Road in Charfield was closed from 14 April for drainage works. This caused some disruption to services 309 and 310.
Easton-in-Gordano was also closed for road works with Services 358 and 359 diverted via the A369.
On several days there was major congestion in central Bath affecting many services.
Chippenham town centre was partially closed following an accident on Friday 3 April, causing services to be diverted.
On Thursday 16 April Church Lane in Melksham was blocked by parked cars for an hour, causing delays to Service 271.
On the same day there was a fire in Milford Road, Yeovil causing Service 1 to be diverted.
On Friday 17 April central Bath was gridlocked in the late afternoon causing delays of up to an hour.
On Saturday 25 April a fire in the centre of Dulverton meant Services 25B and 398 had to be diverted.


The punctuality of our Bristol services for the period was 86% with reliability of 99.4%.

Major disruptions to service affecting punctuality included:

Patchway Viaduct was closed southbound for repairs, this affected
Services 73/73A/73B, 75/75A, 309, 310, 318, 319 and 482.
Highway Maintenance works on Stokes Croft affected services 70, 73, 75, 76, 309 and 310.
Pill village was closed to large vehicles during this period for essential sewage works. This affected services 358 and 359.
On Sunday 12 April Services 4,5,24,25,48 and 49 were delayed after a collision between two cars in Eastville.
On Wednesday 15 April Service 7 was delayed in Soundwell by a lorry unloading and blocking the road.
Services 6,7,36,41,44,45 and 332 were delayed on Thursday 16 April when Easton Road was closed by police.Services were diverted via Stapleton Road.
On Sunday 19 April Prince was closed for roadworks, which meant services had to be diverted via Baldwin Street and Redcliffe Street. This affected services 20, 24, 52, 75, 76, 90, 121, 330 and 331.
On Monday 20 April Service 48 was disrupted by an overturned car in Downend, causing a diversion via Overndale Road.
Inconsiderate parking caused delays to Service 8 and 9 in St Pauls Road on Tuesday 21 April and to Services 4,24,48 and 49 in Easton on Thursday 23 April.