Bristol, Bath and the West

Performance statistics

Performance statistics May 2009

These figures help us monitor performance and aims to explain to our customers why a service may not have been running to time.

General traffic congestion, road traffic accidents, bad weather, road works and temporary lights are just some of the issues we face on a daily basis. We constantly monitor our services and conditions on the road, gathering information that will help us to run our services to time.

As a part of the monitoring process we constantly aim to achieve standards of punctuality and reliability set by Traffic Commissioners who are responsible for the regulation of the bus and coach services in the United Kingdom.

Punctuality refers to the percentage of buses that run on time. The required standard set by the Traffic Commissioner is 95% punctuality where a vehicle can be NO MORE than 1 minute early or 5 minutes late at any timing point.

Reliability measures the actual mileage operated compared to the timetabled mileage.

The information contained here includes some of the major factors which have affected our ability to consistently achieve the standards our customers should expect. We hope that you will find it informative and helpful.

Our services are split into two broad operating areas " the urban 'Bristol' area and the 'Somerset and Avon' area. Somerset and Avon includes out-of-town services starting and finishing at Bristol Bus Station along with services in Weston-super-Mare, Bath, Wells, Bridgwater, Yeovil and Taunton.

Punctuality across our Somerset and Avon services for the period was 90.11% with reliability at 99.55%.

Bath delivered a 86.54% punctual performance

Weston delivered a 95.29% punctual performance

Wells delivered a 93.5% punctual performance

Somerset delivered a 92.02% punctual performance

Major disruptions to services affecting service punctuality in Somerset and Avon included:

From 14 April to 12 May, Easton-in-Gordano was closed for roadworks, with Services 358 and 359 diverted via A369.

From 14 April to 12 May, Wotton Road in Charfield was closed, with services diverted via Underhill Road.

An accident at Winford on Sunday 3 May meant Service 121 was unable to serve Winford.

Eastover in Bridgwater was closed from 5 May to 29 May, with Services 2, 14 and 102 diverted via The Clink and Monmouth Street.

An accident at Pastures Avenue in Weston-super-Mare meant Services 13 and 14 were diverted on Monday 4 May.

Traffic congestion in Bath caused severe delays on several days during the month, including Friday 8 May, Wednesday 13, Thursday 14, Friday 15 and Monday 18 May. From 28 May until 5 June Dorchester Street in Bath was closed westbound for emergency works, with affected services re-routed via Claverton or Midland Bridge Road.

On Monday 11 May Service 358 was delayed at Sheepway in Portishead as sheep were loose in highway.

An accident on Wednesday 27 May on A370 at Puxton meant services were diverted via M5, Clevedon and Yatton with long delays.

The punctuality of our Bristol services for the period was 83% with reliability of 99.57%.

Major disruptions to service affecting punctuality included:

On Tuesday 5 May Service 36 and 54 were delayed when Wells Road was closed due to accident involving two cars.

Services 1,8,9,40,41 and 54 were delayed at Blackboy Hill on Thursday 7 May due to a car accident.

On Saturday 9 May all central services experienced delays due to a march taking place in Broadmead and the Centre.

Inconsiderate parking in Small Lane meant Service 5 had to be diverted on Monday 11 May.

On Sunday 17 May Services 4,5 and 24 were delayed after a car accident at Eastville led to long tailbacks.

Services 73 and 75 were delayed in Aztec West on Tuesday 19 May due to an accident on the M5.

On Friday 22 May there were long tailbacks past Almondsbury on the M4/5 and junction 2 of the M32, with motorway services having to be diverted.