Many buses in our fleet are now low floor - easily accessible for wheelchair users and 'buggy friendly', meaning you can bring your buggy on board without having to fold it up. And with more and more bus stops being adapted to be accessible, it’s never been easier to travel.
Boarding the bus
When your ‘buggy friendly’ bus arrives, you should lean the buggy onto its rear wheels, move the buggy forward and lower the front wheels onto the bus. You can ask the driver to lower the step if you need to – do not try to board when the step is lowering, as you could trap your buggies wheels between the step and the kerb.
On-board
- Make sure your buggy is in the special ‘buggy zone’ on board.
- Apply the brakes and keep hold of your buggy at all times.
- Never leave your child or buggy unattended whilst on board.
- Don’t hang shopping or other bags on your buggy – it could overbalance.
When getting off the bus
- Before attempting to get off the bus make sure that it is not in the process of ‘kneeling’. This is to prevent your buggy wheels becoming trapped between the bus step and the kerb.
- Lean your buggy back slightly on to its rear wheels and move forwards until the rear wheels are at the edge of the step. Lower your buggy, keeping it as level as possible until the wheels make contact with the ground.
- Remember, you can always ask the driver to lower the step for you.
There is limited space for buggies on board our buses – this can vary depending on the bus, the number of buggies and the size of the buggies. If there are already buggies on board the driver may ask you to fold your buggy – please help us make the trip safe for everyone and don’t block the aisles or exits of the bus with your buggy.
We always give wheelchair users priority over unfolded buggies on board. Please do not be offended if the driver asks you to fold your buggy for a wheelchair passenger. As part of our commitment to providing accessible travel for wheelchair users, a wheelchair passenger is always entitled to travel on our buses, unless the bus is full, there is already a wheelchair user on board or the bus is not wheelchair accessible.
Currently, not all of our buses are ‘buggy friendly' – in which case, you will need to fold your buggy and stow it in the luggage rack – don’t worry, the driver will give you time to do this.
Whilst we endeavour to provide a low floor vehicle on all journeys scheduled to be accessible, it is occasionally necessary to substitute an alternative, non low floor vehicle for operational reasons. We apologise for any inconvenience this might cause.
