Customer Care


At First York we want you to have a safe, reliable and high quality journey every time you travel. All our buses in York are low floor & easily accessible meaning parents with buggies and wheelchair users can travel with ease.

We continually monitor our progress and because your travel needs are constantly changing, we strive to find new ways of improving our service. We will always publicise upcoming service changes through this website.

Customer Service and Safety are very important to us at First and we welcome comments from all our customers. You can contact us in a number of ways:

  • Call our Customer Service team on 01709 566 000 (08:30-17:00, Monday-Friday) - excluding Bank Holidays
  • Complete our Contact us email form
  • Write to us at First, Customer Services, Midland Road, Rotherham, S61 1TF.
  • You can also follow us on twitter

If you do have cause to make a complaint, we will investigate what went wrong and give you a full response within 5 working days. If more detailed investigation is required, we will acknowledge your complaint and aim to provide a full response within a total of 10 working days.