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Succesful Night for FirstGroup at Rail Business Awards
Monday 20 February 2012
FirstGroup enjoyed a successful evening at last week’s (16 February) Rail Business Awards. The UK’s largest rail operator picked up six awards at the prestigious central London ceremony.
First TransPennine Express was presented with the coveted Train Operator of the Year title. The company, which operates services across the north of England and into Scotland, also scooped two other accolades. Warrington Central was recognised as Station of the Year while Head of On-Board Services, Steve Lee, was named Rail Business Manager of the Year.
First Great Western, which operates in South Wales, the Westcountry, the Cotswolds, and large parts of Southern England, celebrated two award wins. The company won the Customer Communication and Service Excellence award for its communications and service delivery around the Reading Station closure during Christmas 2010. Meanwhile, First Great Western Station Manager, Matthew Lee, won the Young Professional of the Year award.
Finally, ScotRail picked up the Marketing Campaign of the Year for its ‘A Better Way To Go’ campaign which, since its launch in 2011, has helped the company achieve record passenger numbers.
“It was a tremendous night for FirstGroup,” said Vernon Barker, Managing Director of First’s rail division. “These awards reflect the quality, commitment and hard work of our staff across all our train operating companies.”
He added: “I am particularly pleased that First TransPennine Express won Train Operator of the Year. Since the franchise began in 2004, it has been a huge success story with record passenger numbers and performance.
“2012 promises to be another year of achievement for FirstGroup and our rail franchises. I am looking forward already to next year’s Rail Business Awards.”