Lost property

If any item is found by a member of our staff or is handed over to a driver, it will be taken back to our depot at King Street, and then from there, all lost property is sent to our city centre Travel Centre at 47 Union Street and held for one month. 

It can take up to 2 working days to register lost property items on our system.

We recommend passengers contact customer services on 01224 650 000 if they believe their property has been left on a bus.

Any lost property found on our vehicles, providing the item is not perishable, will be kept for one month, with the exception of debit and credit cards. In the case of debit and credit cards, the issuing bank will be contacted (where a contact number is provided on the card) when the card is handed in to the local lost property office and our staff will follow any instructions given by the bank.  If not claimed within 24 hours of receipt at the local lost property office the card will be securely destroyed.