COVID-19 Update
Coronavirus information – First Aberdeen
In light of the recent lockdown, our services are still operating for those who need to make essential journeys. Our staff continue to work very hard to ensure our passengers can travel with confidence.
- For the very latest timetable please click here.
- There are currently no forthcoming changes to our services.
We’ve got each stage of your journey covered so that you can arrive safely at your destination.
Before you travel
- Use the First Bus App to journey plan and buy your ticket
- Use our Space Checker tool to find when your bus is less busy
- Please bring a face covering as it is mandatory to wear onboard at all times, unless you are exempt. Click here for exemptions
- Social distancing limits the bus capacity to 50%, so please allow additional time for your journey during peak times
- Bring hand sanitiser
- We encourage our customers to download the NHS COVID19 App
At the bus stop
- Use the First Bus App to track where your bus is and the number of free seats available
- Please social distance from other passengers waiting too.
- Put on your face covering before you board the bus, it is a legal requirement unless you are exempt
- When your bus arrives, please allow space for passengers to leave the bus before you step onboard
- Get you payment method ready – mTicket on the First Bus App , contactless card, concessionary pass or the exact change
On board
- We encourage customers to make cashless payments to avoid cash handling
- It is a legal requirement to wear a face covering, unless you are exempt otherwise you could be fined up to £200.
- Please follow the social distancing sashes to show you where to sit
- Our windows need to remain open to maintain airflow
- To assist others less mobile, please sit upstairs on double deckers
- We have increased our cleaning regime, but please help by not eating or drinking on board and remove any rubbish when you leave
We’re here for you
Contact us by phone 0345 646 0707 (9am to 5pm Monday to Friday) or contact us via Twitter 7am to 7pm Monday to Friday or 9am to 6pm on weekends and bank holidays.
For further COVID information, our question and answer section plus key worker feedback click here.
Please watch our videos for information and advice for travelling on the bus during the coronavirus situation: | |
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Travel safely on our buses: Social distancing and travel information: Video ⇒ |
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Face coverings: Video ⇒ |
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First Bus App: Know where your bus is and how many seats are available: Video ⇒ |
Lost Property
If you have lost anything on a First Bus in the Aberdeen operating area, please fill out the contact form here ⇒ We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days. If you prefer, you contact us on 0345 646 0707. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents.
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 3 working days to register lost property items on our system. Our lost property opening times are Monday to Friday between 0900 – 1400. Collection of valuables (wallets, mobiles, keys) will be by appointment only during these times.
Kids Pack

We've worked to create our very own Kids Pack, designed around the framework for Cirriculum for Excellence, designed to help families, parents, teachers and schools!
Making school travel safe

With children returning to school we have taken additional measures to ensure that they can return safely via First Bus.
Space Checker

Plan a quiet journey with Space Checker We'd like to introduce you to Space Checker, the brand new tool from First Bus to help you plan ahead and travel with confidence.
Journey planner

Plan your bus journey here.
Next bus
Next Bus - Aberdeen Finding Aberdeen buses is easy with First Bus.
Timetables
View timetables and search for a specific route number.
Extra Help to Travel
We know that for some of our customers, travelling by bus can be a little daunting, so we’ve been working with many disability groups around the UK to design some cards that you can print out
RGU
Travel by bus to RGU!