Q. Can I just turn up without booking?
A. Unfortunately we cannot carry wheelchairs on all of our coaches. Therefore it is important that you inform us of the date and time of travel, so we can ensure that a wheelchair accessible coach is allocated to your journey. Please contact us on 0118 957 9425 at least 3 days in advance of travel, as each coach can only carry one wheelchair user.
Q. Can I remain seated in my wheelchair?
A. Yes, your wheelchair will be safely secured in the vehicle, allowing you to remain in their wheelchair for the duration of the journey.
Q. Do you accept the Disabled Persons Railcard?
A. Yes, the Disabled Persons Railcard is accepted and you will save a third on all RailAir tickets. Please bring your Railcard with you when you travel with us.
Q. When I arrive at Reading are there facilities for wheelchair users?
A. Yes, the RailAir lounge is fully accessible and there are toilet facilities for wheelchair users also. Reading Train Station is also fully accessible from the RailAir Lounge with a lift and ramps.
Q. Can I sit in a regular seat even if I board using the wheelchair ramp?
A. Yes, providing you can safely get into a seat or have a helper with you who can provide assistance if needed. Your Wheelchair must fold away neatly and be able to be stored safely in the luggage hold below. Please be aware that owners of larger wheelchairs, particularly motorised wheelchairs should check before booking that we can accommodate your wheelchair type by calling RailAir on 0118 957 9425.
Q. What types of wheelchairs are accepted on RaliAir?
A. We accept standard and motorised wheelchairs however they must not exceed 75cm from the front to back (including battery) and no more than 65cm in width. This is to ensure that it is safe to operate the wheelchair access lift and that the wheelchair can be safely positioned on the coach. Unfortunately we do not accept mobility scooters.
The total maximum weight to be carried onto the wheelchair lift is 300kgs including wheelchair and occupant.
Sorry, BritRail Passes are not accepted on our service.