West Yorkshire Bus Alliance

The West Yorkshire Bus Alliance aims is to put customers at the heart of improving services, keeping buses moving and developing a sustainable bus network.

By working together, we aim to deliver quicker and more reliable journeys and easy-to-understand and affordable fares for people of all ages. We also want to make more progress towards cleaner, less-polluting vehicles with better facilities such as free Wi-Fi and USB charging points, and provide our customers with better travel advice and journey planning information.

One element of the WYBA is the Customer Promise, a committment by First West Yorkshire, Arriva Yorkshire and Transdev.

How will the Customer Promise work?

• If you're unhappy with your First bus journey, you can claim a free travel voucher.
  Simply contact us by telephone and we'll arrange for a free travel voucher to be sent out, for use on a future date.
  (We'll fulfil this using our mTicket app where possible.)
   
• If the last bus doesn't arrive within 20 minutes of the scheduled time, you can call a taxi to get you home
  You'll need to get a receipt from the taxi driver and you can claim the cost from us - please contact us via our contact form or by phone, and we’ll send you instructions on how to claim.

Get in touch with our customer service team

Lost Property

If you’ve left something on one of our buses, find out what to do.

Customer Care

At First West Yorkshire we want you to have a safe, reliable and high quality journey every time you travel.

Metro Travel Centres

The Metro Travel Centre at Bradford Interchange can provide you with timetables, information on bus travel and fare information.