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Based on customer feedback and low usage along parts of the X7 route, we are amending the service such that it no longer serves the section between Clevedon and Weston-super-Mare. Customers who have been using this section of the route are still able to make their usual journeys via our other services, such as the X2 and the X5. This change will allow us to better serve Nailsea and Clevedon, with additional journeys in the evenings and on Sundays and public holidays.

As of the 28th of April, all remaining buses on the 349 service have been fitted with new ticket machines. As a result, customers will now be able to scan their mTickets (and other relevant tickets) when boarding any bus on the route. This will speed up boarding for the service, and streamline the experience for our service 349 customers.

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We are introducing a new X1X service to improve the bus experience for our customers who are traveling between Weston-super-Mare and Bristol. This new express route will not make any stops between St. George's Turn and Hotwells, reducing the total journey time significantly for many passengers. The service will run five journeys from Weston-super-Mare to Bristol during the morning peak and six journeys in the other direction during the evening peak - this makes the X1X an ideal option for those commuting into Bristol.

In addition, the existing X1 route will no longer serve Long Ashton, which will also improve journey times for many customers. The customers who have been traveling via Long Ashton on the X1 will still be able to use the X2 to complete their journey.

As of April 2019, the scheduled times at some stops will be amended in order to improve the reliability and punctuality of the service. There were also low-hanging trees which have recently been cleared; this will allow us to run double-decker buses on the route, which will provide additional capacity for our customers.

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We are excited to introduce the new m1 metrobus service, which will connect Hengrove Park to Cribbs Causeway via Aztec West, Bradley Stoke, City Centre, Bedminster, and Inns Court. The m1 will improve connectivity to South Bristol with a high frequency service up to every 10 minutes. Like the other m2 and m3 metrobus services, the m1 will also benefit from new buses with dual doors and buy-before-you-board ticketing. The m1 will begin operating on the 6th of January, with free travel on the day of its launch.

Based on feedback from our customers, we are making changes on the 6th of January that will benefit both UWE students and commuters who travel on the m3. We are increasing the frequency of the m3 during the weekday peak hours (from every 20 minutes to every 15 minutes), increasing capacity for both students and commuters. We are also introducing a new m3x service, which will operate several journeys during the morning and afternoon peaks between Emersons Green (operating from the A4174 directly to the M32) and the city centre, but without stopping at UWE. As the m3x journeys do not stop at UWE, they will have a shorter travel time, benefitting the commuters who prefer a more direct link into the city centre.

Since some of our customers are unable to board the U2, we are beginning a new service that will cater to the students traveling to Ralph Allen School, thereby freeing up capacity for all other customers to travel on the U2. The new service R2 will only run on school days, and will operate a morning journey and an afternoon journey. This will enhance the ease of travel for our other customers during the peak morning and afternoon journeys.

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As of the 11th of November, we are simplifying our fares across the West of England - with key changes including the introduction of a Bristol flat fare, and the merging of Outer zones into the West of England zone. By streamlining the number of zones and tickets available, we aim to create an simple and straightforward bus experience for all of our customers. Please refer to the following page for additional information about your new fares: www.mynewticket.co.uk

On 28 October we upgraded the A1, which is now able to run more reliably on a new route that uses the guided busway between Long Ashton and Bedminster Bridge. We also launched a new service, A2, which alongside the A1 will connect key areas of Bristol to the airport. Between the A1 and A2, all existing stops that are currently served on the A1 route will continue to be covered, and the A1 will serve several new stops such as Wapping Wharf, SS Great Britain, and Ashton Gate. Together, the two services will provide greater connectivity and improved reliability.

The new services mean many of our customers will be able to travel between Bristol and Chipping Sodbury and Yate more quickly and frequently than they could previously. For instance, service Y1 will now run throughout the daytime, whereas X47 only ran at peak hours.

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All First network tickets, including the Bristol Day ticket, are accepted on the new metrobus service, m2, which launched on 3rd September and replaces the current Long Ashton Park and Ride service. The m2 still connects Long Ashton Park & Ride, Temple Meads and Bristol City Centre, and also provides links to other key points of interest such as SS Great Britain, Wapping Wharf and Ashton Gate Stadium.

Additional South Glos Lynx services were launched on 2nd September. These services better connect Chipping Sodbury and Yate with Bristol. These new services, numbered Y1, Y2, Y3, Y4, Y5 and Y6 replaced the X47, 47, X46, 46, X49, and 82, respectively.

The new services mean many of our customers will be able to travel between Bristol and Chipping Sodbury and Yate more quickly and frequently than they could previously. For instance, service Y1 will now run throughout the daytime, whereas X47 only ran at peak hours.

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We are excited to have launched the m3 Metrobus service, which replaces and improves upon the X48 service and is the first of 3 Metrobus routes to begin operating in Bristol over the coming months. The m3 takes advantage of the Metrobus infrastructure and ‘buy before you board’ ticketing to give speedier boarding and faster and more reliable journeys for our customers.

The m3 will also run at an increased frequency of every 20 minutes, so customers can plan their journeys more easily.

The 78 and 79 services were replaced by the new T1 and T2 services on 29th May as we improve bus connectivity between Thornbury and Bristol.

A key change to the new routes is that the T1 runs via the M32, A4174, Stoke Gifford Transport Link and Bradley Stoke Way, thereby avoiding traffic congestion where possible. These changes mean the services will run more reliably, as well as cut down on journey times for those looking to travel directly into/out of Bristol.

Services 48 / 48A / 49: "Buses sometimes are too full to pick up additional passengers."

We received feedback that the buses running on these routes are often crowded, with buses sometimes being too full to accommodate boarding passengers. Based on this, we have introduced a new 49A service that runs at peak times between the City Centre and Staple Hill. We believe that this will alleviate the issue on the other services, and give our customers more comfortable journeys as they travel on this key Bristol corridor.

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We are happy to announce the launch of the new Discover brand at the end of April, which will see Services 265, 267, 271 - 272 replaced by Services D1, D2, and D3 respectively. These routes will be operated with newly refurbished vehicles that each offer free wi-fi and USB charging ports.

In addition, we are doubling the daytime frequency of Services D2 and D3 from Mondays to Saturdays. This will greatly improve the ease of travel for our customers between Bath and the surrounding Somerset and Wiltshire areas.

We have reviewed the timetables of both Services 6 and 7 and made adjustments to improve punctuality and reliability for peak as well as off-peak customers. Additional running time will be allocated for the buses to complete each journey, which will help subsequent journeys run on-time. These changes will be in affect as of the end of April.

An early morning journey will also be introduced on Service 7 from Kingswood to the City Centre.

Service 82 (SOUTHMEAD HOSPITAL - YATE): "We cannot get from Chipping Sodbury to Southmead Hospital easily."

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Service 172 (BATH – WELLS):

The buses are full at peak hours.

We are committed to our customers, and aim to deliver safe, reliable, and enjoyable journeys. We do so by Investing in mobile ticketing solutions, green buses for our fleet, and ongoing training for our drivers.

We are also committed to giving back to the community, and we began a partnership with Prostate Cancer UK in 2015 where we aimed to raise $1 million. We have currently exceeded our target by £500K, thanks to fundraising efforts from our employees and corporate donations.

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We've recently introduced contactless payments on all the buses across our network. This will make taking the bus more convenient for our customers, as you no longer need cash to pay for your tickets up to a value of £30. As a result, boarding times will be reduced as more passengers pay with their card which is a quicker process.

For larger payments or for regular bus users we also encourage buying tickets on our mTickets App where many of our fares are cheaper than paying on the bus.