Frequently Asked Questions
Tickets are available to buy on bus from your driver, on the First Bus mTicket app or on the Travelwest smartcard. A full list of tickets available can be found under the Park & Ride Fares section.
All Bristol Inner Zone tickets can be used on the Park & Ride services, along with the multi-operator BristolRider and AvonRider tickets.
Yes, just walk to the Park & Ride and pay either by cash, Contactless (Mastercard, Visa & Maetro), First Bus mTicket or Travelwest Smartcard.
Concessionary pass holders can travel free after 9am Monday to Friday and all day Saturday, Sunday and Public Holidays.
All buses feature a large entry door, step-free entrances that can be lowered to kerb height, fold out ramps, wide step free gangway, a dedicated space for wheelchair or pushchair users and priority seating for people with reduced mobility.
All major bus stops in the centre of Bristol (Inc. around Temple Meads) are fitted with real time information.
There is free wi-fi on all Park & Ride buses. Just search 'First Bus' in the network provider.
Our new buses also feature free USB charging points, so you can charge your phone or iPad whilst on the move.
Yes they do, the buses have a media screen. This shows the name of the next bus stop and an audio announcement will be made of the next bus stop name too.
The buses have CCTV cameras fitted to help keep passengers and drivers safe. The provisions of the Data Protection Act 1988 are observed in relation to the use of CCTV in vehicles.
Yes, both car parks are fitted with CCTV cameras and lighting.
Pets are carried for free at the owner's risk and at the drivers discretion. Up to two dogs are allowed to travel on each bus at any given time. Guide dogs, guide dogs in training, learning dogs and assistance dogs can be carried at all times.
All lost property is stored at the First Bus Travel Shop in Bristol Bus Station. Alternatively call 0117 904 7252 Monday to Friday between 11am and 4pm to see if your item has been handed in. Perishable property may be destroyed or disposed of within 48 hours if not claimed, or disposed of at any time if it becomes a health & safety matter.
There are 1300 spaces at Brislington and 500 spaces at Portway.
Both sites have cycle parking. Folding bikes can be carried on the Park & Ride bus but full sized bikes are not permitted for travel.
Yes, both sites are fitted with at least 2 charging points. Charges apply.
Both sites are fitted with height barriers, which are 2.1m high (6ft 11inches).
The Park and Ride operates every day of the year except Christmas Day, Boxing Day and New Years Day. The Portway Park & Ride will also be closed during the Bristol Half Marathon. Site gates are opened and closed at the following times:
Brislington: Mon to Sat 6am to 10pm, Sunday and Public Holidays 9am to 6.45pm
Portway: Mon to Sat 6am to 9.40pm, Sunday and Public Holidays 9am to 6.40pm
The car parks close approximately 20 minutes after the last bus gets back. You should call 01179 222 050 if you require any assistance. Any cars not removed by the closing time will be issued with a Penalty Charge Notice.
Throughout the year, a number of major event will take place in Bristol and Bath. Additional journeys may be provided for these event and special fares may apply. Check the website closer to the event for more details.
Please click here to contact First Bus Customer Service Department.
Contactless is a simple and secure way to pay for bus travel without needing cash. Contactless payments can be made for any tickets up to the transaction value of £30 by placing your contactless card or device on the ticket machine’s reader. Simply tap and go!
Look for the contactless symbol on your credit, debit or pre-paid cards. Most new cards are issued with this feature, however, if you’re not sure whether your card is contactless enabled please check with your bank or card issuer.
If you’re using a pre-paid card, please ensure you have enough credit before trying to purchase your ticket as unfortunately this could result in your card being rejected.
Most contactless cards issued outside of the UK will be accepted on our ticket machines, however, if you find that your card didn’t work this time please contact your bank or card issuer. Please be aware that cards issued outside of the UK may incur overseas transaction fees applied by your bank or card issuer.
You can use contactless to purchase any of our tickets up to a total value of £30. This can include more than one ticket in a single transaction, e.g. an adult and a child ticket so long as the total price does not exceed £30.
For purchases of more than £30 we recommend using mTickets on the First Bus App. For FAQs on mTickets click here.
The national limit for contactless payments in the UK has been set to £30, unfortunately we’re unable to process single contactless transactions above this value.
For purchases of more than £30 we recommend using mTickets on the First Bus App. For FAQs on mTickets click here.
From time to time, we authorise a payment for a nominal amount. This allows us to check with your card issuer that the card is valid and will be replaced by the full transaction amount in the next 24-48 hours.
Unfortunately, our drivers are only able to refund contactless transactions at the point of purchase. If for any reason, you find that you do need a refund, the driver will issue you with a ticket which will say ‘EMV Credit Note’, please retain this for your records. We kindly request you allow up to five working days to see refunds on your account. Our drivers are not able to provide a cash refund.
If you require a refund after the point of purchase, you will need to contact our customer services teams on:
03300 947 577
Normal opening hours: 7am – 10pm, seven days a week.
To help our customer service agents to resolve your request they will need you to provide the following information:
- The service on which the ticket was purchased
- The price of the ticket you purchased (as shown on your ticket)
- The date and time (as shown on your ticket or receipt)
- The first 6 and last 4 digits of your card (this will be how it is shown on your receipt)
- Whether you paid via Apple or Google Pay
Unfortunately, due to the nature of contactless payments, our drivers will not know why a payment has failed. However, if for any reason a payment fails, you may wish to try a different card or pay using an alternative payment method such as; using an Apple or Google Pay enabled device, or purchasing a ticket via our First Bus App.
Tickets are often cheaper as mTickets on the First Bus App, so why not buy before you travel?
Below are just some of the more common reasons why a contactless transaction may have failed:
- The card hasn't been approved by the bank for the transaction.
- This can occur as a result of several contactless transactions in a short space of time which can trigger automated fraud risk management policies with your bank or card issuer.
- The card hasn’t been used at a Chip and PIN terminal for a certain period.
- Most banks and card issuers require a chip and PIN transaction every so often to help make sure it really is you using that card. Usually once a chip and PIN transaction has been seen by your card issuer, this temporary block will be removed.
- More than one card has been detected by the reader at the same time.
- If this happens the reader won’t take any payment and the driver will be notified that this is the case. Don’t worry though, simply make sure that one card is presented to the reader and try again.
If you use a card for a payment which is subsequently declined for insufficient funds, unfortunately your card will be automatically blocked by our ticket machines.
However, we will try again to recover the money owed automatically after a few days or when you try to use the card again on our buses. As soon as the amount outstanding is settled with your bank or card issuer, your card will be unblocked by our ticket machines and you can make contactless payments on our buses again.
Yes, you will get a receipt once your transaction has gone through, along with a ticket for your journey. Please ask your driver for your receipt as well as your ticket if you’re unsure you have received one.
Contactless payments are more secure than carrying cash for several reasons:
The information on your card is protected with secure Chip and PIN technology. Data transmitted during transactions is encrypted and protected with a digital signature that is much harder to forge than a handwritten one.
If your card is lost or stolen, you’re protected against unauthorised payments provided you inform your bank as soon as you realise it’s gone. Your card will be blocked immediately.
If your card does fall into the wrong hands, the maximum amount per transaction is £30, and after repeated payments, the person will be asked for a PIN. For payments over £30, authorisation is required, so nobody can make purchases without your PIN or device passcode.
Each time your contactless device interacts with a payments terminal, it generates a one-time-only electronic signature and cryptogram, making it just as secure as a normal Chip transaction.
Your bank may notice unusual spending patterns or locations and request a Chip and PIN transaction.
We don’t currently accept contactless payments for topping up smart cards on our buses as we believe this may increase boarding times and therefore, delay our buses.
Contactless payment is only available on the Long Ashton, Portway and Brislington Park and Rides at present.
You can use contactless payment to purchase any paper tickets on the Long Ashton, Portway and Brislington P&R to the value of £30. There can be more than one ticket in a single transaction, e.g. an adult and a child ticket, however the total price cannot exceed £30.
These routes have been chosen as the trial for contactless payments. We are confident we have a great system that is easy to use but we want to make sure our customers are happy with the whole process before rolling it out to other services and areas.
All payments are processed by FirstGroup Holdings Ltd on behalf of First Bus.
You will start to notice QR codes appearing on the majority of tickets across Bristol and Bath from the end of January. Whilst the QR codes will be visible on your ticket, acceptance of the QR codes is only currently being trialled on the Bristol Brislington and Portway Park & Rides.
QR codes are simple and easy to validate your ticket for your bus travel. Place your phone under the reader with the QR code visible. You may need to increase the brightness of your display so the QR code can be read.
These routes have been chosen as the trial for QR codes. We are confident we have a great system that is easy to use but we want to make sure our customers are happy with the whole process before rolling it out to other services and areas.
The ticket machines will beep to notify the code has been accepted.
If your QR does not work, please show the driver your ticket for visual inspection. However, there may be some reasons why your QR code may not work which include:
- Ticket is not valid on the P&R
- Ticket is not within the validity period
- QR codes will not work on Window phones
- QR reader has clashed with the NFC reader on your phone – please turn NFC off.
- You may need to increase the brightness of your display so the QR code can be read.
If you expect your ticket to work and it doesn’t, please contact customer service for more advice. If your ticket is not valid, you will have to purchase a ticket for travel.
All valid tickets can still be used on other services across the West of England, please present the ticket to the driver as you board the bus so they can visually check the ticket is valid for travel.
For more information on how to download a mTicket or other FAQ's relating to mTIckets click here