Bus Stations

In accordance with the requirements of the Local Bus Services Market Investigation (Access to Bus Stations) Order 2012 this website contains the Bus Station Conditions of Use for each of the Bus Stations owned by and/or managed by FirstGroup UK Bus' Bristol, Bath and The West Region.

Any comments in relation to this should be sent to:

First West of England

Email: simon.ford@firstgroup.com

Bath Bus Stations conditions of Use (182KB)

Bristol Marlborough Bus Station Conditions of Use (214KB)

Lost Property

If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www.

Change Tickets

We accept change tickets on bus as payment towards a fare.

Customer Promise

We aim to provide the best service possible, but occasionally we fall below the high standards we set ourselves.

Children's activities during COVID-19 lockdown

Stuck for some ideas of how to entertain the children during COVID-19 lockdown?