We value the opinions of our customers and stakeholders and from time to time we will seek your views about the bus services in a particular area, along a route or about our tickets.
Please give us your opinions to help shape the future of our bus services so that it works for as many people as possible.
Bristol Service 2 - survey open from 23rd May to 9th June 2019
The service, which runs from Cribbs Causeway to Stockwood, is particularly prone to delays caused by congestion and traffic incidents. As part of its improvement plans, First West of England is consulting on ways to make the service work better for the many thousands of customers who use it every day.
Rob Pymm, Commercial Director for First West of England said:
“Bristol’s popularity and growth make for a very busy road network, and long bus routes like Service 2 that cross the centre of the city are particularly prone to the disruption that this can bring, as its customers know only too well. That’s why we want to increase the reliability and punctuality of the service to levels that customers expect and deserve.
“To help us do that, we’re making a number of suggestions to improve the service and we want to hear what customers think of them. They can do that by filling out a short online survey, or by coming to see us along the Service 2 route in early June when we’ll be out and about on our consultation bus. I really would encourage people to let us know what they think.”
The changes under consideration are:
- Improving reliability and punctuality by splitting the route into two separate services. The split could either happen in the city centre, with one service running from Stockwood to the city centre and another from the city centre to Cribbs Causeway, or by overlapping two parts of the new route so that one route runs from Stockwood to Clifton Triangle or Blackboy Hill and another route runs Bristol Temple Meads to Cribbs Causeway
- Improving links to Southmead Hospital so buses operate via Pen Park Road and Southmead Road, rather than Greystoke Avenue and Doncaster Road
- Avoiding congestion on the A4018 approaching the Old Crow Roundabout by re-routing the service via Station Road, Henbury Road and Crow Lane. This will add new links to and from Henbury, as well as making more consistent journey times, especially at peak times
- Reducing delays and making journey times more consistent by amending the route from Cribbs Causeway to Stockwood to operate via Henleaze Road and then join Westbury Road, utilising the bus lane to avoid delays approaching the White Tree Roundabout
Following the closure of the consultation, First West of England will review all the responses and decide the best way forward. The results will be announced later in June and any changes will be implemented in September 2019.