University of Bath Services Statement
We’ve recently experienced some major issues during the first few days of operating our full term operations on Services U1 and U2. We have seen a significant higher number of customers travelling on both services than we have in previous years. This has led to the issues of overcrowding and unfortunately prolonged waiting times for buses. We are really sorry that this has happened and we are working very hard to get things right.
Since Tuesday we have significantly stepped up the amount of resources on Services U1 and U2 by hiring in vehicles and drivers from a number of other bus and coach operators to help move the sheer number of customers waiting for both services. Working with external companies and drivers however is not as straightforward as it sounds, and will take effort to get right, but we are doing everything possible to get to this point. We have 13 additional vehicles running on both Service U1 and U2 providing upwards of 1,000 extra seats per hour on these corridors, and we will be adding more vehicles to deal with these unprecedented volumes of passengers. We also have First West of England staff at busy bus stops right along Service U1 to balance our resource and ensure waiting times are kept to a minimum.
We will also introduce further improvements to tackle the issue of buses on occasions having to cease operation mid-route. Our bus drivers cannot generally drive for more than four and a half hour without a break, and when a service gets delayed a situation may occur where the driver has to take a break to comply with driving hours legislation.
We would like to offer our unreserved apologies to all of our customers who have been waiting long periods for their bus to and from university, and we would like to reassure all customers that we are doing everything we can to resolve this.