Frequently Asked Questions
Tickets are available to buy on bus from your driver, on the First Bus mTicket app or on the Travelwest smartcard. A full list of tickets available can be found under the Park & Ride Fares section.
All Bristol Inner Zone tickets can be used on the Park & Ride services, along with the multi-operator BristolRider and AvonRider tickets.
Yes, just walk to the Park & Ride and pay either by cash, Contactless (Mastercard, Visa & Maetro), First Bus mTicket or Travelwest Smartcard.
Concessionary pass holders can travel free after 9am Monday to Friday and all day Saturday, Sunday and Public Holidays.
All buses feature a large entry door, step-free entrances that can be lowered to kerb height, fold out ramps, wide step free gangway, a dedicated space for wheelchair or pushchair users and priority seating for people with reduced mobility.
All major bus stops in the centre of Bristol (Inc. around Temple Meads) are fitted with real time information.
There is free wi-fi on all Park & Ride buses. Just search 'First Bus' in the network provider.
Our new buses also feature free USB charging points, so you can charge your phone or iPad whilst on the move.
Yes they do, the buses have a media screen. This shows the name of the next bus stop and an audio announcement will be made of the next bus stop name too.
The buses have CCTV cameras fitted to help keep passengers and drivers safe. The provisions of the Data Protection Act 1988 are observed in relation to the use of CCTV in vehicles.
Yes, both car parks are fitted with CCTV cameras and lighting.
Pets are carried for free at the owner's risk and at the drivers discretion. Up to two dogs are allowed to travel on each bus at any given time. Guide dogs, guide dogs in training, learning dogs and assistance dogs can be carried at all times.
All lost property is stored at the First Bus Travel Shop in Bristol Bus Station. Alternatively call 0117 904 7252 Monday to Friday between 11am and 4pm to see if your item has been handed in. Perishable property may be destroyed or disposed of within 48 hours if not claimed, or disposed of at any time if it becomes a health & safety matter.
There are 1300 spaces at Brislington and 500 spaces at Portway.
Both sites have cycle parking. Folding bikes can be carried on the Park & Ride bus but full sized bikes are not permitted for travel.
Yes, both sites are fitted with at least 2 charging points. Charges apply.
Both sites are fitted with height barriers, which are 2.1m high (6ft 11inches).
The Park and Ride operates every day of the year except Christmas Day, Boxing Day and New Years Day. The Portway Park & Ride will also be closed during the Bristol Half Marathon. Site gates are opened and closed at the following times:
Brislington: Mon to Sat 6am to 10pm, Sunday and Public Holidays 9am to 6.45pm
Portway: Mon to Sat 6am to 9.40pm, Sunday and Public Holidays 9am to 6.40pm
The car parks close approximately 20 minutes after the last bus gets back. You should call 01179 222 050 if you require any assistance. Any cars not removed by the closing time will be issued with a Penalty Charge Notice.
Throughout the year, a number of major event will take place in Bristol and Bath. Additional journeys may be provided for these event and special fares may apply. Check the website closer to the event for more details.
Please click here to contact First Bus Customer Service Department.
It is simple, easy and a secure way to pay for your bus travel without needing cash. Contactless payments can be made for any tickets up to the transaction value of £30. Simply tell the driver you wish to pay with contactless and place your card on the ticket machine reader.
Contactless payment is only available on the Long Ashton, Portway and Brislington Park and Rides at present.
Contactless payment cards displaying the Visa, Mastercard or Maestro logo can be used. We are currently unable to accept payments by American Express or Apple and Android Pay.
Most contactless cards issued outside of the UK will be accepted on our ticket machines. However, if your card doesn't work, please contact your card issuer. Please note that overseas transaction fees may apply, please check with your card issuer.
Contactless cards will have the contactless symbol. Most new cards will come with this facility available. However, if you are unsure, check with your bank or card issuer.
You can use contactless payment to purchase any paper tickets on the Long Ashton, Portway and Brislington P&R to the value of £30. There can be more than one ticket in a single transaction, e.g. an adult and a child ticket, however the total price cannot exceed £30.
A national limit for contactless payment has been set by all banks to £30.
These routes have been chosen as the trial for contactless payments. We are confident we have a great system that is easy to use but we want to make sure our customers are happy with the whole process before rolling it out to other services and areas.
Contactless payment is an alternative method to pay for your ticket. Paper tickets will still be printed by the ticket machine.
Yes, you will get a separate ticket for your receipt of payment.
The ticket machines will show a successful payment on the customer screen, the machine beeps and a ticket and contactless payment receipt is printed.
Our drivers are not always able to know the reason why your payment did not work. If your payment does not work, you will be asked to try a different card or pay using an alternative payment method such as cash or purchasing a ticket via the mTicket app.
Some of the reasons why a card may not work include:
- Card has expired
- Card is not a contactless card
- Card is not accepted e.g. American Express
- Card is being presented for a payment over £30
- Your card hasn't been approved by the bank for the transaction
- Your card hasn’t been used at a Chip and PIN terminal before
- More than one card has been detected by the reader at the same time
If you expect your card to work and it doesn’t, please contact the issuing bank for advice.
Unfortunately, not, you will have to pay for travel either by cash or purchasing a ticket via the mTicket app.
Our ticket machines offer contactless payment only and do not have chip and pin readers.
Our drivers can cancel an incorrectly purchased ticket if notified immediately. If your ticket is cancelled you will be issued a receipt called an EMV Credit Note. Your refund will be made automatically but could take up to 7 days to be processed by us and your bank. If your refund has not been made in this time please report this to our Customer Services on 0345 200 2233.
During your contactless payment transaction only the information required to take payment will be sent to our payment systems. No information about your card or personal data will be stored. Our ticket machines are tested and certified to comply with strict card scheme standards. Contactless payment cards are safe and secure, and have the same level of protection as Chip & PIN payments, so you can feel confident when using one to pay for travel.
You will start to notice QR codes appearing on the majority of tickets across Bristol and Bath from the end of January. Whilst the QR codes will be visible on your ticket, acceptance of the QR codes is only currently being trialled on the Bristol Brislington and Portway Park & Rides.
QR codes are simple and easy to validate your ticket for your bus travel. Place your phone under the reader with the QR code visible. You may need to increase the brightness of your display so the QR code can be read.
These routes have been chosen as the trial for QR codes. We are confident we have a great system that is easy to use but we want to make sure our customers are happy with the whole process before rolling it out to other services and areas.
The ticket machines will beep to notify the code has been accepted.
If your QR does not work, please show the driver your ticket for visual inspection. However, there may be some reasons why your QR code may not work which include:
- Ticket is not valid on the P&R
- Ticket is not within the validity period
- QR codes will not work on Window phones
- QR reader has clashed with the NFC reader on your phone – please turn NFC off.
- You may need to increase the brightness of your display so the QR code can be read.
If you expect your ticket to work and it doesn’t, please contact customer service for more advice. If your ticket is not valid, you will have to purchase a ticket for travel.
All valid tickets can still be used on other services across the West of England, please present the ticket to the driver as you board the bus so they can visually check the ticket is valid for travel.
For more information on how to download a mTicket or other FAQ's relating to mTIckets click here