Touch Card

What is changing?

First West of England are teaming up with TravelWest (West of England local authorities) to offer one smartcard across First West of England for all your travelling needs.

Touch smartcards will be phased out over the coming months as customers sign up for a TravelWest smartcards.

Where can I get a TravelWest smartcard?

TravelWest smartcards are available to sign up at https://buytickets.travelwest.info/ or from the First Bristol and Bath travel shops from the 29th May. 

From the 11th June you can also get a TravelWest smartcard at a metrobus iPoint when purchasing a product. 

Will my touch card still work?

Yes, your touch smartcard will still work, however the next time you purchase a new ticket after the 10th June your transaction and ticket information will not be visible in the touch portal. If you wish to view these transaction and ticket history, you will need a TravelWest smartcard and account. Any stored or remaining trip tickets on your touch smartcard will still be valid and can be used until the 31st August.

Can I still access my touch card account?

Yes, you will still be able to access your touch card account until 31st August when the site will be removed. All transaction and ticket information will be available until this date, after no data will be held or available.

What products will be available?

All products remain the same so you will still be able to purchase your week, month tickets and single trip as you do currently. From the 10th June Bristol Inner, Bath Inner and Bath & Bristol Outer Day tickets will also be available to purchase on your TravelWest smartcard.