mTickets Customer Service

If you're experiencing a problem check our FAQ's for answers to common questions.

If you require further help, you can contact us using our mTickets contact form » or by using the alternative details below:

Live Chat	Chat with an mTicket expert → Our LiveChat is available from 9am until 5.00pm Mon to Friday. (Please note we are operating LiveChat from 7.00am until 6.00pm throughout August, September and October).
Email	mticket-support@firstgroup.com
Telephone	03300 947 577 Opening hours are 7am-6.30pm Mon to Fri
Online support form	https://www.firstgroup.com/help-and-support/help-our-apps/contact-app-support

So we can fully answer your enquiry please give us as much information as possible about the ticket type, device and operating system you are using.