Right now at First Bus we're making some exciting improvements to our mTickets App.
Our latest update, being rolled out over the next few weeks, offers several new features to make travelling with us easier than ever before.
A new Buy again button.
Great new payment options.
A refreshed look to make it clearer and easier to use
|No need to go through the selection process for previously purchased tickets.||Even more great ways to pays to including PayPal, Apple Pay and Google Pay||Don’t worry, all the App’s features work in the same way|
How does it work?
Currently there are no known issues with the app's performance.
If you are still experiencing problems after reading the FAQs below please contact mTickets Customer Service.
Ticket sharing allows parents to purchase mobile bus tickets for their children, and then transfer them onto their child's phone.
Frequently Asked Questions
At First, we believe that we should make life easy for our App users. You may have a question or two about mobile tickets, we hope you find these answers to these common questions helpful.
How to transfer your mTickets to a new phone
A: To transfer your mTicket account and tickets to a new phone – here’s what to do:
- Log off from your mTicket account on your old phone (if possible).
- Download the app and login to your mTicket account on your new phone
- Check the wallet Ticket Wallet screen. You should find a pink panel containing a button to start the transfer process.
If the button is not visible, please ensure you have a data connection and refresh the app
For iPhone - to refresh: Tap the screen three times,
For Android - to refresh: Select Refresh from the menu button – (3 dots at the top right of the screen).
An initial mTicket account transfer is immediate, further transfers are subject to approval.
Please don't attempt to share your ticket with somebody else.
If you are still experiencing difficulties please contact mTickets Customer Service.
What is the UK Bus mTickets app?
The mTickets app allows you to buy and load bus tickets on your phone.
You then just show the mTicket on the phone to the driver and he will accept it just like any other ticket. It replaces the paper ticket as no ticket will be issued by the driver, although mTickets will be checked for validity.
Once you have decided to buy a mTicket, on the first occasion you will be asked to set up an account and give your payment card details, once this is done the mTicket will go into your mTicket wallet until you want to travel at which point you 'activate' it.
The details of how long it is valid for will appear on the mTicket on the phone.
When the mTicket expires it will automatically go into the 'Expired' area of the wallet but cannot be used again like an active mTicket.
Q: I've got the official UKBus app, but where can I buy mTickets?
A: In order to keep your account and payment details secure, our mTickets can be purchased through a linked app. Tap on 'Buy your ticket' in the official First Bus App.
Q: How do I buy tickets?
A: Once you've downloaded the FirstBus mTickets App, you just need to select your ticket, provide us with payment details, including a secure password to protect your account, and then you will be able to buy tickets which will be put into the ticket wallet on your phone. Just before you want to travel, you activate the ticket and off you go.
Q: How many mTickets do I need to buy?
A: There is no minimum purchase, you only need to buy the tickets you want. All tickets you buy are put in your wallet and stored until activated, so you can buy them in advance and always be ready for your bus journey.
Q: How can I pay for my mTickets?
A: You can choose to pay by card (Mastercard or Visa Credit or Visa Debit cards), PayPal, Apple Pay (on iPhones), Pay by Google (on Android phones) or by Barclays Pingit. Sorry, we don't accept Maestro or Electron cards.
Q: How do I set up a Payment Card?
A: On the payment methods screen, select the 'Visa / Mastercard / PayPal' button. On the next page enter the details of your card. Once entered, your card details are encrypted and stored securely by the system (not on the phone) so you can reuse the card without having to enter the details again. The next time you make a purchase, the most recently used card (or PayPal account) is presented as the default option. If you want to use a previously entered card or enter a new one, select 'Change Payment Method'.
Q: How do I use PayPal?
A: On the payment methods screen, select the 'Visa / Mastercard / PayPal' button. On the next page select 'PayPal Check Out' and the PayPal login screen will be shown. Enter your PayPal email address and password. If you want to be able to make future PayPal purchases on our app with this account, click the 'Stay Logged in for faster checkout' tickbox. Then select the card you want to use via PayPal and press Continue. The next time you make a purchase, your PayPal account will be presented as the default option. If you want to use a previously entered card or enter a new one instead, select 'Change Payment Method'.
Q: How do I use Apple Pay?
A: On the payment methods screen, select the 'Apple Pay' button. On the Apple Pay panel, select the card you want to use (of those stored in the Apple Pay wallet) and enter your Touch ID. The transaction will complete in a few moments.
Tickets available on the mTickets App
Q: What kind of mTickets can I purchase?
A: These vary depending on the area of travel. Check you local website for details.
Q: How long do mTickets last
A: Generally mTickets will stay in your virtual wallet for 1 year, unless stated in ticket details on the App.
Q: How do mTickets work?
A: Once purchased and downloaded, your mTickets will appear as 'purchased' under 'My Ticket Wallet' in your App.
When you want to use one, choose the ticket you want (they are listed from oldest at the top to newest at the bottom) and select 'Activate now' – just to double check, you'll be asked to confirm that you want to activate this ticket.
When a ticket is 'Activated', the App will generate a moving image ticket on your phone's screen; this will stay active for the amount of time the ticket is valid for.
You need to show this to the driver when you get on the bus so they can check the ticket.
Q: Do I need an internet connection to use mTickets?
A: You do need an internet connection to purchase a ticket. The app also needs to communicate with our system to keep itself up to date when you're out and about. You do not need an internet connection to activate an already purchased ticket - so a poor phone signal were you board a bus should not be a problem. Please note the app is not designed to work with Wi-Fi only devices such as tablets and iPods.
Q: What happens if there's a problem boarding and my mTicket expires just before I get on the bus?
A: You need an active and valid ticket to travel on the bus, if the mTicket is not valid, you will need to activate another, or pay to travel by cash and buy ticket from the bus driver.
Q: What happens if an inspector needs to check my ticket?
A: Show your active mTicket to the inspector in the same way you showed your ticket to the driver upon boarding. If you boarded using a single ticket which has since expired, the inspector will be able to see this in the 'Expired' section of the wallet.
Problems with your phone
Q: Help! I can't see my tickets.
A: Missing tickets are caused by your mTicket account becoming logged out or a prolonged loss of internet connection. To restore tickets, Please ensure you are logged in and select 'Refresh' from the Options button (iPhone) or Menu button (Android). All the tickets in your account should then reappear in a few seconds.
Q: My phone battery ran out before I could show my mTicket to the bus driver.
A: It is your responsibility to ensure that your phone has enough battery power to be able to show a valid mTicket to the driver and, also any inspector throughout your journey. If you cannot do this, you will need to buy a ticket from the driver using cash or pay using contactless where accepted.
Q: Can I activate multiple tickets on my phone for friends and family?
A: No. Active tickets are valid for one person per device only.
Q: Can I use mTickets on Tablets or iPods?
A: Whilst you don't need an internet connection at the point you activate an already purchased ticket, a regular internet connection is required by the app to keep content upto date and secure. We don't reccomend it is used on Wi-Fi only tablets or iPods.
Q: I'm having some problems – where can I get help?
A: If you are still experiencing difficulties please contact mTickets Customer Service.