Extra Help to Travel
We know that for some of our customers, travelling by bus can be a little daunting, so we’ve been working with many disability groups around the UK to design some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud.
For example, maybe you’re a little unsteady on your feet so need time to get to your seat before the driver pulls away from the stop or you lip read so need the driver to face you when they speak. Whatever the help you need, these little cards will either already have an appropriate message for you to use, or you can fill in one of the blank ones with your own request for help.
Then just cut out the any cards you want to use and keep them with you when you travel so that you can show them to the driver as you board and they will do all they can to help. Of course you don’t have to use these cards, they are simply there if you’d like to use them.
We've created some helpful booklets for school children to learn about bus safety and how to use the bus.
Find details of how to get in touch.
If you’ve left something on one of our buses, find out what to do.
Bus Station Conditions of Use for each of the Bus Stations owned by and/or managed by FirstGroup UK Bus' Essex region.