English National Concessionary passes can now be used as a Smartcard on your First bus. First have invested £27 million on new ticket machines - your pass automatically records on the ticket machine so there's no need for the driver to issue a ticket.
Simply hold your pass against the card reader on the ticket machine and wait until it beeps. Then, just show your pass to the driver to confirm you're the authorised holder & take your seat.
Concession Plus pass holders can continue to show the driver their pass - however if you prefer you can use your pass as a Smartcard.
What if my pass doesn't work?
You can still travel - your driver will record your pass manually and issue you with a ticket. You should contact your card issuer to arrange for a replacement pass so you can go smart on future journeys. In Essex, visit the Essex County Council website here or call on 0845 200 0388.