Safe Journey Card
We’ve relaunched our industry-leading Safe Journey card, it’s been designed to make travel easier for our customers.
We appreciate that for many people with disabilities travelling on public transport can be a challenge. Our Safe Journey card is particularly helpful for customers who may need extra help to make their bus journey that our drivers would otherwise be unaware of.
Safe Journey card enables customers to discreetly communicate a specific message to the driver. For example:
- ‘Please speak slowly, I am hard of hearing’
- ‘Please wait for me to sit down’
- ‘Please be patient – I have difficulty in speaking/I am visually impaired/I have a hidden disability’
- ‘Driver, please let me know when we get to my destination’ (there’s space on the card to enter the desired destination).
There are also sections where our customers customise his/her own message to the driver.
Following positive feedback from customers and support groups, we’re keen to encourage more customers to use our Safe Journey card and benefit from its messages. Please contact us to let us know how you’re getting on using our journey cards, we'd love to hear from you!